Job requirements
Languages: English, Punjabi
Education: College/CEGEP
Experience: minimum 1 year experience working with an Immigration Firm is required
Work Conditions and Physical Capabilities
Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail, large caseload
Personal Suitability
Flexibility, Excellent written communication, Judgement, Organized, Effective interpersonal skills, Excellent oral communication, Accurate, Client focused, Team player
Job Responsibilities:
· Professional writing such as cover letters, submissions and storylines of customer scenarios
· Filing forms and preparing supporting documentation that meet the IRCC standards for all immigration related applications.
- Key Responsibilities:
- Manage a caseload of clients seeking immigration assistance.
- Prepare and file immigration applications, petitions, and supporting documents.
- Monitor case progress and maintain detailed case notes and records.
- Ensure all client information is accurately entered and updated in the case management system.
- Conduct initial intake interviews to assess client needs and eligibility.
- Provide clients with accurate information about immigration processes, timelines, and required documentation.
- Assist clients in gathering necessary documents and evidence to support their applications.
- Schedule and prepare clients for interviews with immigration officials.
- Stay informed about changes in immigration laws, policies, and procedures.
- Ensure all filings and actions comply with current immigration laws and regulations.
- Maintain confidentiality of all client information and case files.
- Prepare and submit regular reports on case status and outcomes to supervisors.
- Assist with office administrative tasks as needed.
· Focus on high accuracy and on-time submission when working on customer case files
· Collecting, organizing and reviewing documents received in support of applications
· Handling a high volume of files in a very fast-paced environment
· Follow up promptly with the clients for any pending replies or documents from their end
· Manage work load as per strict deadlines
· Answering all client inquiries in a timely manner
· Able to fill various kinds of immigration forms
· Learn procedures and documentation requirements for various case types
Skills Requirement:
· Ability to handle customers in difficult and stressed-out situations with positivity and empathy
· Must possess strong communication skills; both verbal and written in English (Hindi, Punjabi an asset)
· Excellent telephonic communication skills with patience, courtesy, compassion and professionalism
· Professional working knowledge of office applications such as word & excel etc.
· Aptitude to learn new skills on various software
· Expertise and efficiency with time management, multi-tasking and problem-solving abilities
· Possess good typing speed
· Must be friendly and highly motivated with excellent interpersonal skills
· Must be highly organized, and detail-oriented
· Must be results-driven; and be effective working independently
Job Type: Full-time
Pay: $18.00 per hour
Work Location: In person
