Service Coordinator
We're seeking a detail-oriented Service Coordinator to join our team. The role is responsible for planning, scheduling, maintaining, and monitoring on-site services for the company. They will work closely with the Service Manager to efficiently manage their team of technicians. The Service Coordinator will focus on scheduling preventive maintenance services, aiming to have them scheduled a month in advance, providing enough time to organize part supplies. They are to assume responsibility for the utilization rates of their technicians and aim to maximize the amount of on-site work being completed.
RESPONSIBILITIES:
- Coordinate preventive maintenance activities with customers
- Prepares service quotes the service manager to complete from results based on customer inquiries or technician visits to customer sites
- Collaborate with the Parts Team to request required parts for each service
- Follow up with the Parts Team on required parts for each service and their availability
- Reply to customer inquiries in a timely manner
- Manage the technician work calendar and schedule appointments in advance
- Gather necessary materials and information for technicians to go on site
- Assigns technicians to jobs that align with their respective skill sets
- Dispatching of service technicians
SKILLS:
- Experience in field service/maintenance industry is a plus
- Effective communication skills
- Demonstrates resourcefulness
- Communicates in a professional manner with customers and team members
- Excellent organizational skills
- Technical knowledge of parts and services provided
- Punctual and reliable
- Strong time management, multitasking and stress management skills
- Knowledgeable on individual technician skill sets
Job Type: Full-time
Additional pay:
Benefits:
- Dental care
- Extended health care
- Paid time off
- RRSP match
Flexible language requirement:
Schedule:
Education:
- Secondary School (preferred)
Experience:
- service coordinator: 2 years (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
