Rockstar Music is seeking a dynamic and skilled Music Lesson Coordinator to join our team of university educated musicians, teachers, and recording industry professionals. In this role, you will have the opportunity to work remotely and help oversee the daily operations of our music school, including selling music lessons to new students, providing exceptional customer service to current students, coordinating and scheduling lessons, assisting with social media and events, and addressing administrative issues.
As a Music Lesson Coordinator, you will have the chance to make a real impact on the growth and success of Rockstar Music by actively promoting our music lessons and building relationships with clients. You will also have the opportunity to work with a supportive, fun, and creative community and enjoy a high degree of autonomy in your role.
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Competitive salary plus quarterly bonuses
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Full health and dental benefits
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Dental care
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Extended health care
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Paid time off
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Opportunities to advance into a full-time role
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LOTS of training and support
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Lots of growth potential and rewards
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A high degree of autonomy
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A supportive, fun, and creative community
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An articulate, enthusiastic and warm personality
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Enjoy working with kids, parents, and creative adults
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Previous experience in customer service, sales or management preferred
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An ability to sell themselves as well as our offerings — selling our school on the phone to potential clients is one of the most important parts of this position
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A warm, enthusiastic phone demeanor — that GOLDEN VOICE that sounds amazing on the phone with great tone and excitement for our customers
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Strong memory
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Ability to work alone, with minimal supervision
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Ability to build rapport with clients
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Ability to prioritize and multitask, keeping up with lots of details
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Positive and professional demeanor
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Excellent written and verbal communication skills
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High email volume which requires a typing speed of 70 wpm or higher
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Music instrument playing or music education is NOT required
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Selling our music lessons to new students
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Provide general information about the music lessons we offer
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Providing warm and energetic customer service for our current students
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Assisting current students and teachers both over the phone, and by email & text with scheduling changes
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Follow administrative systems and processes
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Communicating with music teachers
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Troubleshoot and resolve minor issues and concerns
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Document and update customer records based on interactions
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Develop and maintain a knowledge base about how our music lessons work
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Take pride in being a part of our award-winning brand
