Medical Administrative Assistant - Physician Support (OSCAR)
Viva Health Centre, Richmond Hill, ON
Employment Type: Full-Time
Compensation: $26 to $32 per hour, based on experience and demonstrated capability
Viva Health Clinic is seeking an experienced, highly capable professional to own the day-to-day provider documentation and message workflow in OSCAR for an assigned roster of physicians. This is a specialized clinical-administrative role centred on supporting providers directly; it is not a general front-desk position. The successful candidate will manage a high volume of physician and patient messages, interpret provider requests accurately, and carry them through to completion with precision, sound judgment, and minimal supervision.
Responsibilities
- Own the documentation function in OSCAR for an assigned group of physicians, covering both provider-side messages and patient messages routed to the provider, ensuring every item is read, interpreted correctly, actioned, and documented.
- Interpret physician requests and instructions accurately and independently, and follow them through to completion.
- Triage the provider inbox and incoming faxes, including results, reports, and external correspondence, sorting and routing each item and prioritizing by clinical urgency.
- Route lab and diagnostic results to the correct physician, flag abnormal or urgent results promptly, and generate the follow-up tasks providers request.
- Carry out follow-up with patients, laboratories, and external healthcare providers as directed by the physician, including contacting patients directly when a provider requests it.
- Serve as the single, consistent point of contact for the assigned physician roster, coordinating with the Floor Coordinator and Supervisor to close open loops.
- Categorize and route messages consistently (appointment, prescription, lab, administrative, complaint, general) in line with clinic routing standards.
- Maintain accurate, up-to-date documentation in OSCAR, including scanning and filing of results and reports tied to provider workflows.
- Uphold the highest standards of confidentiality and PHIPA compliance when handling patient information.
- Participate in team operations and meetings as required.
Required Qualifications
- Minimum 3 years of experience in a medical office role with direct physician or provider support.
- Strong, fluent command of medical terminology, with the ability to interpret physician requests accurately and independently.
- Demonstrated proficiency with OSCAR or an equivalent EMR, including message, inbox, and documentation workflows.
- Proven ability to triage and manage a high volume of messages and results accurately and under time pressure.
- Sound judgment in prioritizing urgent and abnormal results.
- Fluent written and verbal English.
- Ability to communicate in Chinese, to support patient follow-up as directed by physicians.
- Strong understanding of patient privacy, confidentiality, and health information handling, including PHIPA and related best practices.
- Advanced computer skills and the confidence to learn new systems quickly.
- Dependable, professional, and collaborative, with the ability to work efficiently with minimal supervision.
Considered an Asset
- Post-secondary education in Medical Office Administration, Healthcare Management, or a related field.
- Experience working in a multilingual clinic or serving diverse patient populations.
- Additional vocational training or certification in a medical or healthcare-related field.
Benefits
- Competitive compensation with performance incentives
- Extended health benefits
- Professional development and continuing education
- Career growth opportunities
- Employee discounts where applicable
- On-site parking
Only candidates selected for an interview will be contacted.
Viva Health Clinic is an equal opportunity employer. Accommodation is available throughout the recruitment process in accordance with applicable human rights and accessibility legislation. Applicants are encouraged to make any accommodation needs known in advance.
Pay: $26.00-$32.00 per hour
Benefits:
- Extended health care
- On-site parking
Work Location: In person
