Location: Toronto, ON
Onsite Flexibility: Hybrid 2 days onsite
- Position Type: Contract
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Contract Duration: 3 months (with potential for extension)
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Shift / Schedule: Monday to Friday, core business hours
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Travel Requirements: Not required
eMail at TD is the most crucial digital channel that the Bank's 95,000 colleagues and 28 million customers rely upon. The eMessaging team provides 2nd level infrastructure support for End User Technology platforms and is accountable for day-to-day technology maintenance, administration, and operations, as well as all platform lifecycle accountabilities including product roadmap development and implementation in support of enhanced availability and performance objectives.
As a member of the team, you will be responsible for helping the team manage a vast set of operability and reliability documentation and artifacts spanning over a decade. These artifacts span Production, Build/Staging, and Test/Development environment configurations and are used by Internal/External Audit, Operational Standards peers, process specialists, and technical subject matter experts, whom you will work with and forge strong working relationships to help review and organize this wealth of information.
Organizing this information will better enable the eMessaging team to maintain a deep understanding of standards and process elements to successfully manage, administer, and resolve gaps that exist in both process and implementation.
Candidates will be expected to speak to their experience and achievements and relate this work to the following:
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Comfortable in a fluctuating work environment (low and high point periods of activity)
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Prepare and present reports, plans, proposals/presentations to peers
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Ability to manage many professional relationships within and beyond the team
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Ability to critically analyze and challenge status quo thinking/perceptions
- Help the team manage a vast set of operability and reliability documentation and artifacts spanning over a decade
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Work with artifacts spanning Production, Build/Staging, and Test/Development environment configurations
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Support Internal/External Audit, Operational Standards peers, process specialists, and technical subject matter experts
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Forge strong working relationships with stakeholders to help review and organize documentation and information
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Support the eMessaging team in maintaining a deep understanding of standards and process elements to successfully manage, administer, and resolve gaps in both process and implementation
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Prepare and present reports, plans, proposals, and presentations to peers
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Manage many professional relationships within and beyond the team
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Critically analyze and challenge status quo thinking and perceptions
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Work comfortably in a fluctuating work environment with low and high periods of activity
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Support e-messaging operations across a team supporting 140 stakeholders across different lines of business
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Work within tight timelines
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Perform hands-on technical application/configuration work
- Familiarity with MS products and tools (Excel, Word, PowerPoint, Outlook)
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Strong communication skills and interpersonal skills
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Self-starter with the ability to work independently
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Strong interpersonal skills and ability to push back and communicate ideas and thoughts
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Ability to work within tight timelines
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Hands-on technical application/configuration experience
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Agile experience
- Technical documentation experience (1 year)
- Post-secondary education required
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No certifications required
- 5 to 7 years of overall experience
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E-messaging background or experience 3 years required
- Hybrid work model 2 days onsite per week
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Core business hours, Monday to Friday
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No overtime expected
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No rotation
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No furlough anticipated
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Supports a team of 5 to 6 members
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No access to customer data
- Interview process: 1 round, with potential for a 2nd round; most likely in-person interviews
This client is one of North America's largest financial institutions the sixth-largest bank on the continent by branches serving approximately 22 million customers across Canada, the United States, Europe, and the Asia-Pacific region. Headquartered in Toronto, Ontario, it operates a full-service financial platform spanning personal and commercial banking, wealth management, insurance, and payment solutions, delivered through a team of over 85,000 employees worldwide. Teams here include retail banking advisors, commercial lenders, wealth management professionals, risk analysts, and technology specialists, all working within a culture described as respectful, team-oriented, and built around recognizing the unique contributions of every individual.
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number: 26-09585 Industry: Operations & Management
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