If interacting with customers excites you and you’re looking for a rewarding work environment, a supportive team, and a manager who will help you grow, a customer service role at Must Société is waiting for you!
We are currently looking for a Part-Time Delivery and Pick-Up Customer Service Agent to join our Customer Service team at our Northyork location!
Your Day-to-Day as a Delivery and Pick-Up Customer Service Agent at Must Société:
- Contact customers to coordinate in store pickups and collect payments;
- Assist customers coming for pickups with invoicing and payments.
- Receive all incoming phone calls and department emails;
- Process routine clerical transactions in between phone calls;
- Enter the information into the system and trace the previous operations according to the situation;
- Resolve customer concerns, respond to their inquiries and create service Work Orders as required, in accordance with the company’s policies and procedures;
- Ensure items being returned are properly accounted for inventory.
What We Offer
At Must Société, we take great care of our people and offer the following benefits:
- A stable part-time schedule, Saturday and Sunday 8 AM to 5 PM & Monday 9 AM to 6 PM;
- Be part of an experienced, motivated, and passionate team;
- Competitive and motivating compensation, among the best in the industry;
- Free parking and easy access by public transportation;
- Generous employee discounts on all our products;
- A rewarding, stimulating, and welcoming work environment;
- The unique opportunity to be part of an innovative company that’s ahead of the trends;
- As a rapidly expanding company with several projects in development, numerous advancement opportunities within the group.
Do You Have the Right Profile?
You’ll thrive at Must Société if you have the following skills and qualities:
- 2 years experience of customer service;
- Call center experience (an asset);
- Strong verbal and written communication skills in English;
- Excellent adaptability and quick learning ability;
- A team-oriented mindset and strong collaboration skills;
- Advanced knowledge of MS Office software;
- Strong organizational skills, autonomy, and dynamism;
- Discretion and strong attention to detail.
Who We Are
Group Must Société is made up of five distinct brands: Maison Corbeil, Jardin de Ville, la Galerie du Meuble, Must, and Must Société.
With over 50 years of expertise, each brand stands out in its own field within the furniture industry.
When we united in 2015, we brought together companies that share the same values and vision for the future. This synergy has allowed us to position ourselves to conquer the Canadian market by offering a complete experience and a curated selection of the best furniture from here, Europe, and beyond, from accessible to high-end styles.
If this sounds like you, we’d love to hear from you! Send us your resume through this site, we look forward to meeting you.
Pay: From $20.00 per hour
Benefits:
- Casual dress
- On-site parking
Ability to commute/relocate:
- North York, ON M6A 3B9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- This position requires availability on Saturdays and Sundays from 8:00 a.m. to 5:00 p.m., and on Mondays from 9:00 a.m. to 6:00 p.m. Are you available to work during these required hours?
Experience:
- Customer service: 2 years (preferred)
- call center: 2 years (preferred)
Work Location: In person
