Program delivery and client service
Oversee housing program delivery within a provincial service model, with accountability for assigned regional operations. This includes grants, loans, mortgages, home repair and adaptation programs, waitlist management, prioritization, and decision-making. The role ensures programs are delivered fairly, consistently, and in keeping with legislation, policy, procedures, sound lending practices, and a strong client-service lens.
People and change leadership
Lead, coach, and support a team responsible for housing program delivery. This includes setting priorities, managing workloads, supporting performance, mentoring staff, resolving issues, and helping sustain a healthy, inclusive, and accountable workplace. The role also supports staff through ongoing changes to the Provincial Delivery Model by helping teams adapt to new processes, expectations, and ways of working.
Financial, lending, and agreement oversight
Provide oversight for budgets, revenues, expenditures, procurement, forecasting, financial controls, mortgages, loans, and operating agreements with non-profit and cooperative housing providers. This includes agreement compliance, subsidy calculations, financial statement review, project solvency, renewals, collections, subsidy and income reviews, and related risks.
Modernization, risk, and service improvement
Provide advice on housing programs, policies, procedures, client experience, and service delivery improvements. The role interprets legislation, policy, and program requirements, identifies service gaps and operational risks, and contributes to modernization in areas such as home repair and adaptation, community housing capacity building, homeownership, and other related programs.
Provincial alignment and partnerships
Work across teams, regions, departments, and external partners to support consistent provincial approaches to service delivery. This includes building relationships with municipalities, housing providers, contractors, consultants, private lenders, community organizations, and provincial and federal partners. The role may also represent the department on committees and contribute to responses for complex issues, briefings, correspondence, Ministerial requests, and FOIPOP inquiries.
