Job Summary
The Vista Inn is dedicated to providing a welcoming and comfortable experience for every guest. We are currently seeking a friendly and organized Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in ensuring their stay is enjoyable and smooth from check-in to check-out.
Responsibilities
- Guest Check-In/Check-Out: Efficiently process guest arrivals and departures, including verifying reservations, assigning rooms, and handling payment transactions.
- Customer Service: Provide excellent customer service by addressing guest inquiries, resolving complaints, and accommodating special requests.
- Reservation Management: Manage room bookings, cancellations, and modifications through our reservation system.
- Communication: Relay important information to guests about motel amenities, policies, and local attractions.
- Record Keeping: Maintain accurate records of guest interactions, transactions, and any issues that arise.
- Front Desk Operations: Ensure the front desk area is clean, organized, and well-stocked with necessary supplies..
Qualifications
- Experience: Previous experience in a customer service or hospitality role is preferred, but not required.
- Communication Skills: Excellent verbal and written communication skills in English with a friendly and professional demeanor.
- Organizational Skills: Strong organizational abilities and attention to detail.
- Technical Proficiency: Comfortable using computer systems, reservation software, and basic office equipment.
- Problem-Solving: Ability to handle and resolve guest issues or conflicts effectively.
- Flexibility: Availability to work various shifts, including weekends, holidays, and overnight.
If you are passionate about helping others and possess the necessary skills, we encourage you to apply for this exciting opportunity as a Front Desk Agent.
Pay: $18.85-$20.00 per hour
Language:
Work Location: In person
