Please note, we anticipate this role to work full time August to September in 2026. There will be minimal to no hours available to work due to the FIFA World Cup in June and July.
Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately-owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to support the growth of our team members and our company.
Purpose
The Onboard Server reports into the Guest Services Manager.
This position is accountable for the dining room delivery of service excellence to onboard guests enabling the creation of life-changing experiences. This includes the delivery of all food & beverage services.
This position is deemed Safety Sensitive. All onboard team members must adhere to and comply with onboard safety standards. This also includes reporting any violations or hazards to onboard management and providing support in the event of an emergency. This position requires periodic access to an active railway area where impaired performance could result in a significant incident affecting the health and safety of team members, guests, the public, property, or the environment.
Key Areas of Accountability
Deliver onboard guest experience
- Create a welcoming environment for our guests to feel comfortable and valued by anticipating their needs, being attentive, and providing a high-quality guest experience
- Resolve guest-related concerns by listening with empathy and providing timely resolution
- Deliver meal services as per established Standard Operating Procedures (SOP) in a positive, polished, and professional manner
- Ongoing railcar maintenance including, but not limited to, railcar set up, maintaining cleanliness in galleys, washrooms, and all guest facing areas, and ensuring correct inventory levels.
- Adheres to waste management and reduction initiatives, including composting and recycling programs
Work collaboratively in a team environment
- Flexibility to work in multiple railcars with varying teams
- Applies the One Team approach in execution of duties both on and off the train and across all departments
- Maintain clear and effective communication
Maintain Health and Safety Standards
- Adheres to all applicable Health Canada regulations
- Ensure cleanliness and sanitization of work spaces
- Knowledgeable about dietary requirements and food safe practices
Qualifications
Education / Certifications / Knowledge
- High School diploma or GED is an asset
- Serving It Right (SIR) or Proserve is required
- BC Food Safe certification is required
- Valid First Aid certification is an asset
- Fluency in English language
- Fluency in additional languages is an asset
- Valid form of ID for domestic travel requirements (passport, driving license, etc.)
Experience
- 2+ years of service delivery in a full-dining (food and beverage), luxury/fine-dining establishment is required
Skills and Attributes
- Solid communication and interpersonal skills; accountable work ethic; self-motivated
- Solid serving and hosting skills
- Strong time management and problem solving skills with the ability to work under pressure
- Maintain a professional and polished appearance
- Energetic, motivated, hardworking, and committed to delivering guest service excellence
- Ability to work independently and as part of a team
- Physical endurance and emotional resiliency with the ability to adapt and work long days
Work Environment
- Must be able to lift and carry up to 50 pounds
- Able to travel away from home base for up to 6 days at a time
- Must be legally authorized to work in Canada
- Outdoor work in a variety of weather conditions
- Ability to work in a fast-paced environment on a moving train
Hourly wage: $20.50/hour plus gratuities
The company is an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.
Please ensure to opt-in for text messages when you apply in order to receive interview updates.
This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.
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