About Easton’s Group of Hotels
Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 22 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.
If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.
Easton’s team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.
About the Hotel
Embassy Suites by Hilton Toronto Airport is a 255-room full-service hotel, owned and operated by Easton's Group of Hotels. Located near to the Toronto Pearson airport, it features a restaurant and bar with over 1000 square feet of banquet space.
Benefits
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Discounts on 500+ brand for being Easton’s team member
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Good life Gym membership discount
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Employee Social Events
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Career Development
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Worldwide Hotel Discounts at Hilton Hotels.
Overview
Embassy Suites by Hilton Toronto Airport is looking for a friendly, focused, and reliable professional with hospitality experience to join our Front Office team! We pride ourselves on delivering exceptional guest experiences, and we are seeking a dedicated individual who can bring a strong hospitality background and a positive attitude to our property.
Job Overview: Guest Service Agent (Part-Time)
As a Part-Time Guest Service Agent (GSA), you will be the face of our hotel. Your primary responsibility is to check guests in and out in a timely, professional, and friendly manner while processing all payments according to established procedures. Utilizing your hospitality background, you will anticipate guest needs, promote hotel amenities, and resolve any issues to ensure total guest satisfaction and a seamless stay.
What You Will Be Doing
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Guest Services: Welcome guests, check them in/out, issue keys, answer phones, and handle VIP/group arrivals.
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Financials: Process cash and credit transactions, post charges, complete daily reports, and balance your cash bank.
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Sales & Revenue: Up-sell rooms to maximize revenue and promote hotel services/outlets.
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Problem Solving: Resolve guest issues using appropriate service recovery gestures; escalate major concerns to management.
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Reservations: Book, cancel, and modify individual or group reservations.
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Teamwork: Coordinate with other departments and assist with concierge duties or room tours as needed.
Qualifications and Requirements
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Experience: 1+ years of hotel front desk/guest service experience and previous hospitality experience. Some housekeeping experience is also required.
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Education: High School diploma or equivalent (Some college preferred).
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Core Skills: Basic reading, writing, and math skills. Fluent English (other languages preferred).
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Professional Attributes: Friendly, hospitality-focused, highly organized, and possesses strong attention to detail.
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Performance: Strong teamwork, problem-solving, and multitasking abilities. Ability to work under pressure in a fast-paced, stressful environment.
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Physical: Ability to stand/remain stationary behind the desk for long periods, lift up to 50 lbs, and operate computer/property management systems.
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Schedule: Flexibility to work part-time hours, including nights, weekends, and holidays.
Health and Safety Requirements:
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Follow safe work procedures as outlined in Departmental Policy and Procedures manuals.
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Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
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Report all injuries or illnesses to a supervisor or manager immediately.
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Participate in the Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.
The statements above are intended to describe the essential nature and level of work being performed. They are not intended to be ALL the responsibilities or qualifications of the job.
