WE ARE HIRING!
Available Position: Service & Warranty Coordinator – Compact Equipment
MacKay's Truck & Trailer Center is growing, and we are currently seeking a permanent full-time Service & Warranty Coordinator to join our team in Truro, Nova Scotia. MacKay's is a well-established family-owned business with over 40 years of experience operating full-line Truck, Trailer & Compact Equipment dealerships, with locations in Truro and Dartmouth, Nova Scotia and Charlottetown, Prince Edward Island.
We offer a fast-paced, professional, and safe work environment. MacKay's provides employees with the most up-to-date manufacturers' training and holds safety to the highest standards.
Our goal is to build a team of individuals who share our passion, enthusiasm, and commitment to customer service. The ideal candidate will have a positive attitude, be highly motivated and self-directed, and appreciate the high expectations of our customers while striving to meet and exceed those standards every day.
MacKay's offers a comprehensive compensation package that includes medical, dental, vision, and extended health benefits, a company-matched pension plan, three weeks of vacation to start, and a boot allowance.
The ability to foster relationships with our customers and provide exceptional service will be paramount to your success. As a Service & Warranty Coordinator, you will serve as the primary point of contact between customers, technicians, manufacturers, and internal departments. You will play a key role in coordinating service activities, administering warranty claims, communicating repair progress, and ensuring customers receive a positive and professional service experience.
Skills:
- Accountability to develop strong product, service, and warranty knowledge.
- Excellent communication and interpersonal skills with the ability to interact positively and constructively with customers, technicians, and co-workers.
- Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and accuracy in documentation and administrative processes.
- Strong problem-solving skills and a customer-focused mindset.
- Ability to learn new systems and processes. Computer experience is an asset.
- Ability to work independently while contributing positively within a team environment.
Experience in a service, warranty, customer service, or equipment-related dealership environment is preferred. Mechanical knowledge of compact equipment, construction equipment, agricultural equipment, trucking, or related industries would be considered an asset.
MacKay's Truck & Trailer Center is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and encourage individuals of all backgrounds and experiences to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Interested candidates can contact:
Cassie Densmore
Human Resources Manager
[email protected]
Benefits:
- Company events
- Company pension
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Ability to commute/relocate:
- Truro, NS B2N 1B1: reliably commute or plan to relocate before starting work (required)
Location:
- Truro, NS B2N 1B1 (required)
Work Location: In person
