Front Office Manager
The COAST Core culture is rooted in the values of leadership and accountability. We believe our Ambassadors (employees) are the heart of creating refreshingly local guest experiences.
Ensuring exceptional Customer Service and consistent Guest Satisfaction are the pillars of this opportunity. As Front Office Manager, you will lead the front office operations to deliver seamless guest experiences, from arrival to departure
This role is best suited for an initiative-taking individual that can take charge of a situation and appreciates the importance of teamwork. The successful applicant must be organised, thrive on multi-tasking and be able to prioritize your workload. You should be prepared for a fast-paced work environment, special projects and deadlines. We strive to provide a fun work setting with opportunities for growth and job satisfaction.
Responsibilities Include:
- Manage all duties of the Front Desk Operations
- Ensure that operations run smoothly and efficiently
- Maximize revenue through cost control and proper Front Desk procedures
- You will work with the General Manager to ensure sales targets are met
- Management of Room Inventory and revenue generation for Sports Teams, Work Crews and Group Bookings
- Lead Recruitment, motivate, engage, discipline and supervise Front Desk Ambassadors.
- Educate ambassadors on proper revenue management procedures and successful selling techniques.
- Timely follow-up with Block Booking inquiries
- Delegate workflow
- Provide operational advice and direction
- Scheduling of Ambassadors to ensure adequate staffing. smooth operation of the Front Desk.
- Train team members deliver superior guest service aligned with company policies and brand promises
- Maintain open lines of communication and set clear objectives and quality standards for your team.
- Review night audit and financial transactions to verify accuracy and ensure correct procedures
- Operate within boundaries of authority and adheres to company policies and practices
- The Manager must be visible and accessible, providing open access for Ambassadors to build rapport, discuss issues and resolve concerns
- Demonstrate superior customer service and conflict resolution skills with internal/external contacts,
- Cooperate and communicate with other Departments, as required.
- Manage department expenses within approved budgeted guidelines
- Adhere to established OHS procedures and policies while on-site.
- Other duties as required as assigned by the General Manager
To guarantee your success, you will have the support of the General Manager, Department Managers and various contacts and training tools through COAST Corporate resources.
Requirements:
- High School Diploma, Secondary education preferred
- Guest Service Experience, preferably in the Hospitality Industry
- Supervisory Experience
- Advance communication, interpersonal and customer service skills
- Knowledge of a reservation operating system is an asset
- Proficient in MS Office with strong knowledge of Excel
Our Competitive Compensation Package Includes:
- Flexible Hours
- Competitive Salary with Bonuses
- Health / Dental Benefits Available
- Educational Assistance
- Meal Discounts
- Reduced Room Rates for Ambassadors and their family & friends across ALL Coast Hotels
- Additional Coast Ambassador Perks
Applicants must be a Canadian Resident legally entitled to work in Canada with a valid drivers’ licence and access to a reliable vehicle. The chosen candidate will be subject to a Background Check that includes a Criminal Record Check.
- Out of country or applications will not be considered, nor will resumes submitted via an Immigration Agency.
Pay: $48,000.00-$55,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Flexible schedule
- Life insurance
- On-site parking
- Tuition reimbursement
Work Location: In person
