QSP Geographics Inc. (QSP) is a fast-growing geospatial technology company that provides a range of industry-leading solutions in disciplines that include GIS services, CAD drafting, survey, engineering, and asset management services. We presently have over 125 employees with offices in Toronto and Ottawa.
Successful QSP employees:
- Are Customer-centric – they understand and embrace the role of delivering exemplary service
- Lead – they lead by example through their actions and attitudes
- Innovate – they look for opportunities to improve, do things differently, and add value for our customers and business
- Commit to Excellence - in all that they do
We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting. Individuals who choose to be a part of our organization are offered:
- Potential to lead innovative projects and initiatives
- Career path exploration and development opportunities
- Opportunities to get involved with teams and charitable events that support the community
- Comprehensive total reward package
Position Overview
The Utility Coordinator is responsible for managing permit and locate processes, coordinating field operations, and ensuring accurate tracking and reporting of work activities. This role acts as a key liaison between field teams, customers, and internal stakeholders to ensure timely execution, compliance, and high-quality service delivery.
Key Responsibilities
- Manage ordering, tracking, and status updates of permits and utility locates.
- Maintain regional work trackers and assign tasks to field technicians.
- Coordinate scheduling and operations with field supervisors and managers.
- Conduct daily and weekly planning meetings with field teams.
- Communicate with customers to schedule appointments and provide updates.
- Prepare next-day schedules and distribute work orders via internal systems.
- Monitor shared mailboxes and delegate tasks based on priority.
- Maintain and interpret digital and paper-based records.
- Analyze data sets and deliver structured reports and insights
- Work hours are 6am to 2:30pm, Monday to Friday
Skills & Core Competencies
- Advanced Microsoft Excel (VLOOKUPs, pivot tables, formulas).
- Familiarity with Power BI, Tableau, or SQL is an asset.
- Strong organizational and multitasking abilities.
- Excellent communication and stakeholder management skills.
- Ability to work independently in a fast-paced environment.
- Results-oriented with a focus on customer service.
- Ability to perform under pressure and manage high workloads.
Technical & Systems Expertise
- Interpret archived records, drawings, and documentation.
- Work with digital and manual record-keeping systems.
- Identify discrepancies and troubleshoot data issues.
- Familiarity with engineering drawings is an asset.
- Experience with GIS-based ticketing systems preferred.
Preferred Experience
- Experience in Utility Coordination, Damage Prevention, or Public Works.
- Familiarity with GIS-based ticketing systems.
Qualifications
- Minimum 3 years of office or operations experience.
- Post-secondary education or equivalent experience.
- Strong English communication skills.
- Ability to work independently and in a team.
Top Benefits:
As a team member at QSP you will enjoy:
- Competitive Rates
- Comprehensive benefits package.
- Career development, cross functional training, and advancement opportunities.
Contact/application information:
QSP Geographics Inc. is an Equal Opportunity Employer.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, QSP Geographics Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.
Artificial Intelligence (AI), will not be used to; screen, assess, or select job applicants.
We thank all applicants for their interest; however, only candidates considered for interviews will be contacted.
Job Types: Full-time, Permanent
Pay: $27.00-$30.00 per hour
Expected hours: 37.5 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Education:
- AEC / DEP or Skilled Trade Certificate (required)
Experience:
- office or operations: 3 years (required)
- Managing Utility locates: 1 year (required)
- Utility Coordinator: 1 year (preferred)
- GIS-based ticketing system: 1 year (preferred)
Work Location: Remote
