Shelter Manager
Location: Ladysmith, BC
Organization: Ladysmith Resources Centre Association (LRCA)
Department: Housing Services – Shelter
Reports To: Operations Manager
Position: Full-Time Contract until March 31,2026 with the possibility of extension.
Hours: 37.5 hours per week. Day shift with some rotating afternoon shifts to support full cycle
of staff.
About Us
The Ladysmith Resources Centre Association (LRCA) is the only multi-service social service
agency in Ladysmith, serving our community through housing, food security, family and youth
services, counselling, seniors' programs, victim services, and community development
initiatives. Our mission is to enrich the lives of people through programs and partnerships, and
we are committed to creating a safe, inclusive, and supportive community for all.
Position Summary
LRCA is seeking an experienced, compassionate, and dynamic Shelter Manager to lead the day to-day operations of our emergency shelter. This leadership position is responsible for ensuring
high-quality service delivery, supervising and supporting shelter staff, maintaining compliance
with organizational and funder requirements, and fostering a safe and welcoming environment
for residents.
As a member of LRCA's Management Team, the Shelter Manager contributes to organizational
planning, continuous improvement, and the ongoing development of housing and shelter
services.
Key Responsibilities
Leadership & Operations
- Provide overall leadership and oversight of the shelter's daily operations.
- Ensure policies, procedures, and best practices are implemented and maintained.
- Foster a safe, clean, respectful, and supportive environment for residents and staff.
- Ensure appropriate staffing levels and operational coverage.
Assist with shelter operations when required, including light housekeeping, laundry, and meal preparation.
Staff Leadership
Supervise, coach, and support shelter staff.
Lead recruitment, onboarding, orientation, and training.
Conduct performance reviews and provide ongoing feedback and coaching.
Address performance concerns and implement corrective action when necessary.
Approve schedules, timesheets, and payroll submissions.
Facilitate regular staff meetings and encourage a positive team culture.
Program Administration
Monitor program budgets and operational expenditures.
Maintain accurate documentation, reports, statistics, and program records.
Identify operational needs and recommend improvements.
Program Development & Quality Improvement
Participate in strategic planning and program development.
Support continuous improvement initiatives and implementation of new services.
Strengthen service delivery and operational effectiveness.
Compliance & Risk Management
Ensure compliance with BC Housing requirements, organizational policies, and applicable legislation.
Oversee workplace health and safety practices.
Provide leadership during incidents, emergencies, and crisis situations.
Client Services
Oversee resident intake and assessment processes.
Ensure residents receive appropriate support and referrals.
Promote consistency in the application of shelter policies and expectations.
Qualifications
Degree or diploma in Social Services, Human Services, or a related field, or an equivalent combination of education and experience.
Minimum of 3–5 years of progressive leadership or management experience, preferably within the non-profit, housing, or shelter sector.
Experience supervising staff and leading multidisciplinary teams.
Knowledge of trauma-informed, person-centred, and harm reduction approaches is considered an asset.
Skills & Abilities
The successful candidate will demonstrate:
Strong leadership and team-building skills.
Excellent communication and interpersonal abilities.
Sound judgment and decision-making skills.
The ability to remain calm and effective in crisis situations.
Strong organizational and administrative skills.
Experience with budgeting, reporting, and program oversight.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Why Join LRCA?
At LRCA, you'll have the opportunity to make a meaningful difference in the lives of individuals experiencing housing instability while working alongside a dedicated team committed to strengthening our community. We offer a collaborative and supportive workplace where innovation, compassion, and community impact are valued.
How to Apply
Please submit your resume and cover letter outlining your qualifications and interest in the position.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Ladysmith Resources Centre Association is committed to fostering an inclusive, diverse, and equitable workplace and encourages applications from all qualified individuals
Pay: $27.00-$33.00 per hour
Benefits:
- Casual dress
- Company pension
- Dental care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
