Role: QA Analyst (Contact Center, IVR) - French
Location: Toronto, ON
Duration: Long Term Contract
Job Description:
6-8 years of experience in Quality Engineering within Banking Financial Services| supporting Contact Center platforms
Strong expertise in testing Contact Center and IVR solutions| including call flows| routing| and end-to-end customer journeys
Fluent in English French (mandatory) able to effectively support bilingual UAT| stakeholder communication| and production validation
Proven experience in functional| integration| and regression testing in Agile environments
Ability to validate voice| API| and digital channels ensuring seamless omnichannel customer experience
Exposure to automation and API testing (Selenium| Playwright| Postman) and understanding of banking compliance standards
