We are looking for an enthusiastic individual with a positive attitude and excellent communication skills to join our team. We offer a friendly work environment in a casual office setting where professional and personal growth is encouraged.
You will coordinate the scheduling of maintenance appointments for existing clients and new clients. In this role, you will track when clients are due for maintenances, reach out to schedule appointments, and communicate schedules with technicians.
Renumeration is $17.60/hr + 5% Commission
Responsibilities
- Coordinate service calls and service requests
- Call existing clients to schedule appointments and educate on importance of regular maintenance
- Answer phones
- Reply to and sort emails
- Closing work order tickets
- Communicate with technicians
Skills
- Good attitude and sense of humor
- Business writing
- Ability to learn software system
- Ability to handle challenging clients
- Ability to work well under pressure
- Ability to multi-task
- Highly organized
- Detail-oriented
- Knowledge of Word, Excel
Qualifications
- High School Diploma
- University or College an asset (Administration, Marketing)
- Bilingualism (English and French) is an asset
- HVAC industry experience preferably in customer service, scheduling, and dispatching is an asset
Compensation
- Benefits plan
- RSP Match
We offer room for advancement and growth.
Job Types: Full-time, Permanent
Pay: $17.60 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Language:
Work Location: In person
