The Wood Automotive Group, one of Alberta's largest automobile retailers for over 40 years, is offering an exciting opportunity for a Lincoln Concierge to join our Okotoks Ford Lincoln team!
The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 8 dealerships, a collision repair centre, and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people.
About the Role:
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Reporting to the Service Manager, the Lincoln Concierge will provide customer service to all Lincoln customers and be responsible for organizing all Lincoln vehicles that come into the Service department. The Lincoln Concierge must effectively be able to communicate with customers, Service Advisors, Technicians, and Customer Service Representatives.
Working schedule will be:
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Monday – Friday from 8:00am – 5:00pm. This position may also include coverage for other departments and/or be amended based on business needs.
Responsibilities include, but are not limited to:
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Courteously greet and welcome all Lincoln customers and answer any customer inquiries
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Liaison with the Service Advisors and Technicians to ensure the completion of each Lincoln vehicle
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Coordinate appointment bookings with the Service Technicians
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Organize and coordinate with delivery of new Lincolns to clients when necessary
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Ensure that each Lincoln vehicle meets all quality standards prior to customer delivery
Requirements:
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A valid AB driver's license with a clean and current driver’s abstract
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Excellent customer service skills
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Attention to detail
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Excellent telephone etiquette
Some of the rewards of joining our team:
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Exceptional benefits package
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Pension Plan with employer contributions – free money!
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Employee Assistance Program including Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
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Corporate rates at YMCA and Goodlife Fitness
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Group social events and company perks
Our unique culture:
Are you the kind of person who wants to make a difference in their community and build a solid career with a growing organization? Consider joining Wood Automotive Group! For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing, and quality products. Committed to education and community, we are proud sponsors of many organizations such as the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic.
We thank all candidates for their interest. Only those selected for interviews will be contacted.
