Grand Prix Import is a company which specializes in the sale, installation, maintenance, and support of Garage Equipment. We are looking to strengthen our Customer Service Representative team with someone who is a team player, and a skilled problem solver. We need an enthusiastic individual who can listen to customer service issues and then offer a solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. Below is an outline of the job description, responsibilities and requirements.
Tasks & responsibilities
- Answers incoming customer calls regarding products, suggesting information about other products, responds to product problems, service questions, billing issues and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update and maintain customer information in the customer service database during and after each call
- Prepare product or service reports by collecting and analyzing customer information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; scheduling service calls
- Provide service, quote, order and billing as required
- Work with the team to stay updated on product knowledge and be informed of any changes in company policies
- Reach out to customers and verify account information
- Occasionally inventory small parts as required
Requirements
- 2-3 years customer service experience
- Focus and Problem Solving skills
- Listening, and communication skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize and manage time effectively
- Familiar with CRM systems and practices
- Bilingual French and English speaking and writing;
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
Work Location: In person
