Sales Support, Clinical Applications Specialist - Mobile Surgery (C-Arm) (Field: Ottawa, ON)
The Philips Clinical Applications Specialist is a dual role, whose primary responsibility is to provide application training of the Mobile C-Arm with customized training plans based on the specific clinical needs of the site. The application specialist also provides sales support by providing onsite demonstrations to clinical users including case support during procedures.
Your role:
Travel to customer sites to train end-users on the effective and efficient use of Philips Medical mobile surgery products, adhering to published training guidelines and customer department policies. Provide applications training for initial handover, follow-up, field change orders, and upgrades, and ensure proper system configuration for optimal use and clinical performance.
Provide ongoing support and follow-up with customers to answer questions, troubleshoot issues, and share updates. Build and maintain effective relationships with customers, sales, and service teams, ensuring smooth handovers and timely feedback upon training completion.
Evaluate training strategies and monitor user understanding of equipment and operating procedures. Document user competency, award Continuing Education Credits when appropriate, and assess and document overall customer satisfaction with equipment performance and results.
Assist with pre-sales support by participating in customer demonstrations, sales presentations, site visits, regional meetings, trade shows, and educational lectures. Act as a clinical and technical liaison with Sales Specialists and Account Managers to align on customer qualification, demonstration strategy, and effectively position product features to meet customer needs.
With guidance from the Clinical Applications Manager, manage personal training and development while maintaining up-to-date product, system, and technology knowledge. Complete required office tasks, proactively coordinate training and demonstration plans, ensure timely documentation, maintain company assets and compliance, and contribute to team knowledge through clinical protocols, sample images, tech tips, and input on system documentation.
Extensive overnight travel is required (80%). Some weekend travel as well as Canada and USA travel is required.
You're the right fit if:
You’ve acquired 5+ years of clinical experience in the assigned modality or 4+ years of experience in a field applications role.
You are a registered MRT, with CAMRT or equivalent certification.
You have knowledge and experience of adult teaching, training delivery, and techniques (preferred).
Sales experience or translatable skills are also preferred.
You have effective communication, presentation and interpersonal skills to execute training curriculum with the ability to utilize problem-solving, critical thinking and priority-setting skills.
Strong professionalism is required to handle complex or demanding customer situations in a friendly, constructive manner, applying adult learning principles. You are self-motivated with the ability to work effectively both independently and within a team environment.
You possess excellent computer skills, including equipment system operation and proficiency in Microsoft Office products.
Bilingual capabilities in English and French are required.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical position.
You must be able to:
Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
Work flexible hours (based on business needs).
Wear all required personal protective equipment.
May be required to comply with vendor credentialing.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business .
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Pay Transparency Details
The annual pay range for this position is $77,000 to $121,000 .
This role also includes company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, DC Pension, Flex Dollars (for HSA/PSA/RRSP), stock purchase plan, education reimbursement and much more. Details about our Canada benefits can be found here .
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in the province of Ontario; proximity to Ottawa, ON is preferred.
Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
