Job Summary
Barista
At Café 295, our mission is to create connections within our community by providing our guests with exceptional service, delicious food and enjoyable experiences. As a Barista, your role is to act as a guide through an authentic Café 295 experience ensuring each guest receives quality service and dedication.
At Café 295 we take the initiative to engage with guests on a personal level and as part of our team, you will apply your skills as a Barista to ensure our guests will continue to receive quality service, delivered through your expertise, as you seamlessly guide them through the beverage experience. We encourage you to live by our brand values to inspire and delight each guest as you reveal your creativity through the mastery of your craft.
Barista Key Roles
- Enthusiastic, professional and hospitable
- Ensure every guest leaves the café with a sense of appreciation and gratification
- Knowledgeable and ready to answer all questions regarding the coffee program, beverage selection, and food offerings
- Preparing coffee beverages according to Café 295 recipe and execution standards, whereby beverages are presented with an exceptional level of attention to detail
- Ensure service timing standards are met while executing orders
- Get to know regular guest’s preferences as well as identify opportunities to introduce guests to new offerings or options
Competencies
● Collaborative: focused on success of the team not the individual
● Passion for Guest Experience: provides exemplary guest service and builds relationships with guests
● Time Management: effectively manages time to achieve tasks while satisfying the guest service needs
● Organization: can effectively move between tasks and prioritize appropriately between execution, operational tasks, and cleanliness
Duties & Responsibilities
- Knowledge of Café 295 products, menu’s and promotions; flavour profiles, descriptors, benefits and complimentary flavours
- Expert knowledge in espresso and various coffee/tea offerings; including preparation methods, use and maintenance of equipment
- Able to train team members in methods of steaming milk and latte art
- Assists team members with procedures for taking food and beverage orders, re-stocking supplies and taking Café 295 inquiries
- Follows Café 295 recipes for food and beverage preparation
- Develop regular guest visits through recognition and hospitality
- Handling guest concerns with and without the support of a manager
- Clearing, cleaning and restocking of coffee service areas, side stations, retail displays, pastry counter, and guest seating areas
- Support standards of cleanliness, timing, uniform, grooming, organization, production, food quality, and consistency through completion of operational checklists
- Maintain the work area, including all counter tops, utensils, equipment, and refrigeration in a clean and sanitary condition in accordance with health and safety regulations
- Maintains inventory of all products that may need to be stocked, pulled, and/or prepped
- Communicate effectively between alternate shifts (am and pm) and ensure station is stocked and ready for service for current and incoming shift
- Ensure proper rotation, labelling, and dating of all products
- Maintaining food and beverage stock, displays and fridges; rotation and labelling of product following FIFO and other safe food handling procedures
- Washing and sanitizing coffee mugs, plateware and utensils
- Accurate use of the POS system to enter orders and assist guest with payment processing
- Proper adherence to all cash handling procedures as outlined in company policies
Job Requirements
- MUST-HAVE: Latte Art, Minimum 4 years Experience
- Ability to prioritize and stay organized in a high-paced environment
- Minimum of 2-year related barista experience
- Current and valid Serve Safe certification considered an asset
- Previous work or volunteer experience with special needs individuals is an asset
- Fluency in English both written and verbal
- Experience with a point of sale system
- Ability to work flexible hours including mornings, days, evenings, nights, weekends and holidays
- Must be able to stand and move for extended periods of time to continuously perform essential job functions
Job Type: Full-time
Pay: $18.15 per hour
Benefits:
- Discounted or free food
- On-site parking
- Store discount
Ability to commute/relocate:
- Toronto, ON M9C 4Z4: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Latte Art: 2 years (required)
- Customer service: 3 years (required)
Language:
Licence/Certification:
- Food Handler Certification (required)
Work Location: In person
