Job Overview
The Executive Director is responsible for the overall leadership and management of the retirement home, ensuring high-quality resident care, operational excellence, regulatory compliance, financial sustainability, and employee engagement. The successful candidate will provide strategic direction while maintaining a strong presence within the home and community.
Key Responsibilities
Operations & Leadership
- Oversee the daily operations of the retirement home, ensuring excellence in resident care and service delivery.
- Lead, coach, and support department managers and staff across wellness, dietary, housekeeping, maintenance, recreation, and administration.
- Promote a culture of accountability, teamwork, and resident-centered care.
- Ensure staffing levels align with operational and resident needs.
Resident Care & Family Relations
- Foster a welcoming, safe, and supportive environment for residents and families.
- Address resident and family concerns professionally and in a timely manner.
- Support quality improvement initiatives to enhance resident satisfaction and quality of life.
Regulatory Compliance
- Ensure compliance with all applicable legislation, regulations, and standards, including:
- Retirement Homes Act, 2010
- Retirement Homes Regulatory Authority (RHRA) requirements
- Occupational Health & Safety Act
- AODA, Infection Prevention & Control, and Public Health directives
- Fire safety and emergency preparedness requirements
- Maintain required policies, inspections, reporting, and staff training.
Financial & Administrative Management
- Manage budgets, purchasing, occupancy targets, and financial performance.
- Monitor operational expenses and identify opportunities for efficiencies.
- Oversee payroll, scheduling oversight, and vendor/contractor relationships.
Human Resources
- Recruit, mentor, and retain high-performing staff.
- Support employee performance management, coaching, discipline, and workplace investigations when required.
- Promote employee engagement and a positive workplace culture.
Community & Occupancy
- Build strong relationships with referral sources, healthcare partners, and the local community.
- Support marketing and occupancy initiatives to maintain census goals.
- Represent the organization professionally in the community.
Qualifications
- Minimum 3–5 years of leadership experience in retirement living, long-term care, healthcare, hospitality, or a related environment.
- Demonstrated experience in operations management, staff leadership, and regulatory compliance.
- Strong knowledge of Ontario retirement home legislation and RHRA standards considered an asset.
- Excellent communication, conflict resolution, and interpersonal skills.
- Proven ability to manage budgets and operational performance.
- Strong organizational skills and ability to manage multiple priorities.
- Post-secondary education in healthcare administration, business, nursing, gerontology, or a related field preferred.
Pay: $75,000.00-$85,000.00 per year
Benefits:
- Company pension
- Dental care
- Extended health care
- Life insurance
- Vision care
Work Location: In person
Expected start date: 2026-06-01
