Why N-able:
At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.
We are looking for a GTM Operations Business Analyst to join our Go-To-Market Strategy & Operations team. This is a high-impact, cross-functional role that sits at the intersection of sales process, data, and systems — translating business needs into scalable operational solutions. You will work closely with Sales, Customer Success, Support, Marketing, Finance, and Revenue Operations to document requirements, analyze and improve GTM processes, and deliver program results that drive better decisions across the revenue engine. This role is ideal for someone who is equally comfortable leading a whiteboard session to map out a business process as they are building a Salesforce report or leveraging Copilot to analyze and interpret business data.
What You'll Do:
- Business Requirements Gathering: Partner with GTM stakeholders — including Sales leadership, SDRs, AEs, and CSMs — to elicit, document, and prioritize business requirements for process improvements, system enhancements, and operational initiatives.
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Business Process Analysis: Map current-state GTM workflows (e.g., lead-to-opportunity, opportunity-to-close, post-sale handoff, etc.) and identify gaps, bottlenecks, and opportunities for improvement. Define future-state processes and support implementation efforts.
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Data Interpretation & Analysis: Leverage existing corporate reporting provided by the Business Intelligence Team to interrogate the data in search of meaningful trends in sales, product, or customer performance. Build and maintain reports, dashboards, and ad hoc analyses in Salesforce and Excel that provide visibility into pipeline health, sales performance, conversion rates, and operational KPIs. Deliver insights in formats suitable for front-line managers and executive stakeholders.
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Data Integrity & Governance: Support data hygiene initiatives across Salesforce, ensuring field accuracy, consistent usage, and alignment to GTM data standards and definitions.
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Cross-Functional Collaboration: Serve as a liaison between GTM Operations, Internal IT, Finance, and Sales leadership — facilitating working sessions, synthesizing inputs, and communicating findings clearly.
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Project Support: Contribute to GTM Ops initiatives such as Salesforce configuration projects, enablement rollouts, sales process redesigns, and operational reviews. Produce clear documentation, process guides, and stakeholder-ready summaries.
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Continuous Improvement: Proactively identify opportunities to reduce manual work, improve process consistency, and increase the scalability of GTM operations.
What You'll Bring:
- 4–6 years of experience in Sales Operations, Revenue Operations, GTM Operations, or Business Analysis within a B2B SaaS environment.
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Demonstrated experience in business requirements gathering, process documentation, and workflow analysis.
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Strong Salesforce CRM proficiency — including building reports, dashboards, and working with pipeline and opportunity data.
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Solid understanding of core GTM and sales operations concepts: pipeline management, lead lifecycle, forecasting, and funnel metrics.
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Strong analytical thinking with the ability to translate data into clear, actionable recommendations.
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Excellent written and verbal communication skills, with the ability to present findings to both operational teams and senior leadership.
Purple Perks:
What do we offer you?
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Medical, dental and vision – for employee, partner, and children!
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Generous PTO and observed holidays
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2 Paid VoluNteer Days per year
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Pension Plan with company-contribution
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Employee Stock Purchase Program
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Discounted gym access at several local facilities
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FuN-raising opportunities as part of our giving program
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N-ablite Learning – custom learning experience as part of our investment in you
About N-able:
At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.
This posting is for an existing vacancy.
This position has a starting base salary range of $65,900.00 to $80,000.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is also eligible for bonus.
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