Veterinary Receptionist / Client Care Specialist (Experienced)
Harewood Pet Hospital – Nanaimo, BC
$18.50 /hr
Full-Time | Permanent | In-Person
About Harewood Pet Hospital
Harewood Pet Hospital is a locally owned, family-run veterinary clinic in Nanaimo’s Harewood/University District. We are a growing small-animal hospital focused on compassionate medicine, respectful communication, and sustainable team culture.
We are building a team that supports one another, shares responsibilities, and takes pride in delivering calm, professional service to every client who walks through our doors.
The Opportunity
We are seeking a Veterinary Receptionist / Client Care Specialist who thrives in a structured, team-oriented environment.
You will be the first impression of our hospital — steady, organized, and confident under pressure.
Key Responsibilities
- Welcome clients and patients warmly and professionally
- Manage multi-line phones and email communication
- Schedule, confirm, and optimize appointments
- Process invoices and payments accurately
- Maintain detailed and accurate client/patient records
- Support clients through emotional situations with empathy and composure
- Coordinate workflow between reception, exam rooms, and treatment areas
- Maintain a clean, organized front desk and shared clinic spaces.
Required Qualifications
- Loves pets — and the people who love them.
- Is friendly, patient, and people-focused.
- Communicates clearly and kindly.
- Stays calm under pressure and solves problems with grace.
- Is organized, reliable, and detail-oriented.
- Works well in a team and values respectful communication.
- Learns quickly and is open to feedback.
- Is comfortable using computers and scheduling software.
- Is comfortable working in a veterinary environment, including occasional euthanasias.
- Can lift 20–25 lbs occasionally (e.g., food bags, small supplies).
Preferred Qualifications
- Veterinary, medical, or dental clinic reception experience
- Familiarity with some professional software system
- Understanding of veterinary terminology
- Experience with insurance, estimates, or medical billing
What We Offer
- Competitive wage based on experience
- Structured performance review
- Clear pathway for growth into senior roles
- Paid time off
- Scrub allowance
- Staff pet discounts
- On-site parking
- Tuition support (after probation)
- A culture focused on sustainability and teamwork — not burnout
Who You Are
You are dependable.
You communicate respectfully.
You take ownership of your role.
You contribute to a positive team environment.
You understand that exceptional client care starts with strong internal teamwork.
How to Apply
Please email your resume and a brief introduction outlining your relevant experience to:
[email protected]
We look forward to welcoming a professional who wants to grow with a strong local clinic.
Job Type: Full-time
Pay: From $18.50 per hour
Benefits:
- Discounted or free food
- On-site parking
- Paid time off
- Store discount
Work Location: In person
