Job Summary
The Food and Beverage Manager is responsible for overseeing the day-to-day operations of all concession areas within the Sudbury Arena, as well as growth opportunities including catering and beverage service for live sports and entertainment events throughout the City of Greater Sudbury.
This role ensures sales growth, efficient staffing, exceptional customer service, and adherence to health and safety standards during all events. The Food and Beverage Manager provides hands-on leadership to part-time staff, coordinates with internal departments to support event execution, and assists with inventory management, budgeting, and performance analysis. Acting as a key liaison between operations and front-line teams, this position plays a vital role in delivering a seamless and enjoyable experience for all guests.
Key Responsibilities
Staffing & Leadership
- Coordinate and schedule an adequate number of part-time staff for all events.
- Alongside HR, lead staff onboarding, including conducting interviews, training, and orientation.
- Provide ongoing leadership, motivation, and support to team members to ensure operational excellence.
- Provide the accounting team with a bi-weekly payroll report for concessions staff as well as weekly tip reports.
Operations & Event Management
- Ensure the Sudbury Arena concession areas are clean, organized, and fully operational before and after all events.
- Oversee concession operations to ensure timely service and adherence to established procedures.
- Assist leadership with monitoring and maintaining inventory levels, ensuring adequate stock and timely reordering to meet event demand.
- Support and lead the proper oversight of alcohol sales, including staff training, monitoring, and Smart Serve compliance.
Customer Experience
- Deliver legendary, best-in-class service to all patrons at every event.
- Ensure guests receive outstanding service by maintaining high quality standards and promptly addressing inquiries and concerns.
- Implement strategies to enhance the overall guest experience, such as improving service speed, menu offerings, and customer engagement.
Compliance & Safety
- Ensure compliance with all health and safety regulations, food handling guidelines, and sanitation standards.
- Maintain a safe working environment for all staff, guests, and vendors.
Financial Management & Reporting
- Work with Director to develop and manage concession budgets, track revenues and expenses to maximize profitability.
- Lead with compiling and analyzing data from POS systems to support decision-making and performance evaluation.
Collaboration & Innovation
- Work collaboratively with the Marketing Department on planning, promotions, and event coordination.
- Pursue innovative solutions and new technologies to enhance customer service and improve KPI analytics.
- Refine and execute departmental policies and procedures based on industry best practices.
- Communicate effectively with internal and external stakeholders to ensure smooth coordination across departments.
Additional Responsibilities
- Perform other duties as assigned to support the overall success of the concessions and event operations.
Required Qualifications
- 2–3 years of experience in food and beverage operations, concessions, hospitality management, or equivalent field.
- Successful completion of high school education.
- Valid Class G Ontario Driver’s License and access to a vehicle is required.
- Previous supervisory or team lead experience in a fast-paced, customer-focused environment.
- Valid Food Handler Certification.
- Valid Smart Serve Certification.
- Strong leadership, communication, and interpersonal skills with the ability to motivate and manage a diverse team.
- Excellent organizational and time-management abilities, with strong attention to detail.
- Proficiency with POS systems, cash handling, and basic financial reporting.
- Knowledge of health, safety, and sanitation regulations related to food and beverage operations.
- Ability to work flexible hours, including evenings, weekends, and holidays, based on the event schedule.
- Demonstrated commitment to providing outstanding customer service and enhancing the guest experience.
- Applicants must be legally authorized to work in Canada
Required Skills & Competencies
- Demonstrated ability to supervise, motivate, and support a diverse team in a fast-paced event environment.
- Strong commitment to delivering exceptional service and creating positive guest experiences.
- Effective verbal and written communication skills with the ability to interact professionally with staff, management, and patrons.
- Proven ability to prioritize tasks, manage multiple responsibilities, and meet deadlines efficiently.
- Ability to remain calm, focused, and effective during high-volume events or challenging situations.
- Resourceful and proactive in identifying issues, implementing solutions, and maintaining smooth operations.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiar with POS systems, cash handling, and data reporting.
- Strong understanding of food safety, sanitation, and workplace safety standards.
Working Conditions/Physical Requirements
- This position requires flexibility to work evenings, weekends, and some holidays.
- The role involves working in a fast-paced, high-energy environment during events with large crowds and continuous customer interaction.
- Must be able to stand or walk for extended periods of time throughout shifts.
- Requires the ability to lift, carry, or move items up to 25–50 lbs as needed (e.g., stock, supplies, or equipment).
- Exposure to varying temperatures, including warm conditions in concession areas and cooler arena environments.
- Must be comfortable working in noisy or crowded environments typical of sporting and entertainment events.
- Occasional extended hours may be required to support event setup, operations, and closing procedures
Job Status: Full-Time, Term
Job Location: Sudbury, Ontario
Application Deadline: 15/07/2026
Applications will be accepted until July 15, 2026.
We thank all applicants for their interest in joining our Team. Please note that we will be actively reviewing applications and scheduling interviews throughout the posting period, so early applications are encouraged. Only those selected to move forward in the hiring process will be contacted.
Equal Opportunity Employer
We are committed to providing an inclusive and accessible work environment. We welcome applications from all qualified individuals and will accommodate candidates in accordance with applicable laws, including the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation is available upon request throughout the recruitment process.
About SWSE
SW Sports & Entertainment (SWSE) is a vibrant, innovative organization that boasts a wide array of thrilling entities. This includes the Sudbury Wolves Hockey Club, Sudbury Five Basketball Club, Sudbury Spartans Football Club, Cyclones Soccer Club, Greater Sports Branded Apparel, Out of Home Sudbury Advertisement, SW Food & Beverage, SWSE Play it Forward, and our promotions company. Our mission is rooted in bringing world-class sports, entertainment, and events to the Greater Sudbury region. We pride ourselves on providing unforgettable experiences to our fans and the community.
Pay: $55,000.00-$65,000.00 per year
Benefits:
Application question(s):
- What interests you about working in the Sports & Entertainment Industry?
Location:
- Greater Sudbury, ON (preferred)
Work Location: In person
