Yazdani Family Dental – Kemptville
The Patient Experience Coordinator (PEC) plays a key role in creating a welcoming, positive, and seamless experience for every patient. This position combines patient experience, front desk administration, and marketing-related responsibilities.
Key Responsibilities
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Greet and thank patients warmly upon arrival and departure.
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Offer refreshments and the Comfort Menu to patients.
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Provide tours and welcome gifts to all new patients.
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Prepare new patient gifts and welcome letters.
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Prepare and send thank-you letters following a patient's first visit.
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Maintain the beverage centre, community board, and patient experience displays.
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Support Patient Gift Days, Patient of the Month, and referral contest activities.
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Track patient wait times and help maintain a welcoming, clean, and organized environment.
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Check patients in and assist with confirmation calls.
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Ensure new patient forms, medical histories, and releases are completed.
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Confirm insurance information during check-in.
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Maintain up-to-date patient photos in AbelDent.
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Assist with outgoing referrals and the Daily Gap.
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Help keep the waiting room and washrooms clean and tidy.
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Support mail, bank deposits, seasonal mats/booties, and other front desk duties as required.
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A friendly, patient-focused team player
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Strong attention to detail and organization
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Professionalism, discretion, and excellent communication skills
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A positive attitude and willingness to learn
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Ability to work in a fast-paced, team-oriented environment
No dental experience required—we will train the right person!
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Full-time employment
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Competitive compensation
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Supportive, team-oriented work environment
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Ongoing training and development
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Opportunities for growth
Please apply with your resume and cover letter to [email protected].
Feel free to check us out!
yazdanidental.ca
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