ABOUT US
On Site Placement Services Association (OSP) is an Edmonton-based not-for-profit and charitable organization with over 45 years of experience dedicated to building an inclusive community through employment-related services.
Committed to promoting diversity and inclusion across the Edmonton workforce, we connect skilled individuals with meaningful employment opportunities. We serve hundreds of clients each year, offering tailored job matching, on-site employment supports, and relevant training programs designed to build confidence, self-esteem, and long-term economic independence.
At OSP, we believe every individual deserves the opportunity to participate fully in society and thrive in the workplace.
POSITION SUMMARY
On Site Placement is recruiting a receptionist to provide front-line administrative and customer service at our North office. The Receptionist serves as the first point of contact for participants, visitors, and stakeholders and plays a key role in creating an organized and welcoming environment.
This role supports daily office operations by managing reception duties, scheduling, records management, accurate data entry, and clerical support for program staff. The Receptionist works closely with programs and administrative staff to ensure smooth service delivery, precise documentation, and a positive client experience.
KEY RESPONSIBILITIES
- Greet participants, visitors, and stakeholders in a professional and welcoming manner.
- Answer, screen, and direct incoming phone calls and general inquiries.
- Schedule appointments and support calendar coordination for program staff.
- Perform accurate and timely data entry into the client management system, ensuring all records are complete, up to date, and consistent with program requirements.
- Maintain filing systems, administrative records, and office documentation with a high level of attention to detail.
- Review and verify data entries for accuracy and completeness, flagging discrepancies to the appropriate staff member.
- Provide clerical and administrative support to the program staff.
- Maintain confidentiality and professionalism in all client interactions and data handling processes.
- Support the day-to-day use and operations of the Resource Centre space, including monitoring usage, updating Job & Resource boards, and providing printing support for clients’ job search needs.
QUALIFICATIONS
- Certificate or diploma in Office Administration or a related field preferred.
- Previous experience in a receptionist, administrative, or customer service role.
- Demonstrated ability to perform accurate data entry and maintain organized records.
- Strong interpersonal and communication skills.
- Excellent organizational and time management abilities.
- Exceptional attention to detail and commitment to data accuracy.
- Ability to work independently and as part of a team.
- High level of professionalism, discretion, and confidentiality.
TECHNICAL SKILLS
- Proficiency in Microsoft Office Suite, including:
- Word
- Excel
- Outlook
- Experience with client management, data entry, or scheduling systems is an asset.
- Comfortable learning new software systems and digital tools.
CORE COMPETENCIES
- Front-line customer service and client engagement
- Accurate data entry and records management
- Professional communication and interpersonal skills
- Organization, multitasking, and attention to detail
- Confidentiality and ethical office practices
- Adaptability in a fast-paced, client-facing environment
- Collaborative, team-based approach to service delivery
WORKING CONDITIONS
Vulnerable Sector Check required. Hours of work: Monday to Friday, 8:00 AM – 4:00 PM
We believe that skills can be taught, but attitude cannot. The most important qualification is to be willing to learn, excited to help others, and interested in making this job your own.
HOW TO APPLY
Please submit your cover letter and resume. In your cover letter, please clearly identify the following:
- Why you are interested in working for OSP
- What makes you a unique candidate
- How your past experiences prepare you for this position
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Work Location: In person
Pay: $42,000.00-$44,850.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
Work Location: In person
