Title: Director, Client Experience
Location: Toronto, Ontario
Work Location: Hybrid, 2 days per week in office
Salary Range: $100-110k annually
Vacancy/Timeline: Immediate
Role Overview
The Director, Client Experience is a senior-level client counselor; leads and manages strategic programs; manages multiple accounts; provides day-to-day advice and direction to clients; builds and manages revenue across a portfolio of clients; and manages, coaches and empowers direct and indirect reports. This role requires someone with the ability to operationally manage the work and the resources – resource planning, project management planning, process planning, and management for large multi-faceted campaigns.
What you’ll do:
- Oversee large and complex accounts where experiential marketing is a key strategy
- Understand client’s business and competitive landscape
- Lead account teams e.g. work allocation and delegation, determining roles and responsibilities, coaching and supporting talent development
- Work with teams to develop over-arching on-strategy account plans
- Develop and implement creative activation strategies by working with client and partners
- Develop measurement frameworks and generate results, and the analysis of how best to move forward
- Ensure client programs are on-budget and delivering quality service
- Manage P&L of a client portfolio and reaching revenue targets
- Have a strong understanding of your portfolio’s financials inclusing revenue and projected revenue and report monthly into Sr. Management
- Oversee timely and detailed invoicing / overall account monitoring
- Advise clients on strategic positioning and program development
- Actively mentor team members on various activities – provide regular feedback
- Identify and secure new and organic business opportunities and achieve targets
- Maintain and nurture client relationships, proactively looking ahead to “what’s next”
- Participate in company management meetings and discussions to review challenges and opportunities for further success.
- Work collaboratively with senior team to develop and implement strategies that broaden the impact of the company, build revenue, fuel the attraction and retention of clients, and ensure effective staff management, education and communication
Who you are:
- You have great attention to detail. You oversee team deliverables to ensure they are error free before going to the client.
- You have a growth mindset and actively seek opportunities to increase revenue
- You are able to manage multiple and ever-changing timelines of all programs and coach staff on time management techniques
- You have exceptional project management & client relationship skills
- You ask better questions and think about the “so what” at the beginning of the project
- You challenge the status quo by generating unique, creative and innovative ideas and solutions
- You bring optimism and enthusiasm to all aspects of the job
- You have a willingness to try new things and lead the team by example
- You have the ability to not only manage a team but also have the ability to recognize how to maximize your team’s ability or when they require additional support
- You are able to manage multiple client demands, busy schedules, challenging deadlines and direct reports
- You embody and respect our values of excellence, collaboration, integrity, commitment, empathy and trust!
- Please note that Canadian experience is not required as a qualification
What you’ve done:
The successful candidate will possess the following qualifications:
- Proven 6+ years relevant industry or agency experience
- Solid understanding of “big picture” client, partner & agency needs
- Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook)
- Flexibility to travel and work weekends or evenings as needed to support event execution
Why Work With Us:
Proof Experiences is committed to designing and executing insights-led and measurement-based brand experiences that deliver results. We strongly believe our people are the drivers of our success and we work hard every day to create an inspiring and engaging work culture. We have a reputation for fostering professional development, collaboration, and pride in everything we do. At Proof Experiences, you’ll join a passionate, award-winning team shaping the future of brand experiences in Canada.
We’re proud to share that Proof Experiences was recognized by The Globe and Mail’s Report on Business as one of Canada’s Top Growing Companies 2025, and is ranked #15 on The Globe and Mail’s 2025 Fastest Growing Women-Led Businesses in Canada. This recognition is a testament to the consistent excellence, innovation, and commitment of our entire team - and to the trust our clients place in us to deliver business results through meaningful Experiential Marketing campaigns, Conferences & Events, and Experiential Education programs.
By joining Proof, you’ll:
- Collaborate with leading brands and purpose-driven organizations
- Work alongside passionate, curious teammates who care deeply about their craft
- Contribute to campaigns that inspire connection, awareness, and positive change
- Enjoy a flexible, hybrid work environment with room to grow and lead
Follow Proof Experiences at proofexperiences.com and on Instagram @proofexperiences.
Accessibility & Inclusion
Proof Experiences is an equal-opportunity employer committed to building a workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds, including Indigenous peoples, racialized groups, persons with disabilities, members of the 2SLGBTQIA+ community, and others who may contribute to diversity of thought and experience.
If you require accommodations at any stage of the recruitment process, please let us know by contacting [email protected].
Legal Disclosure: Use of Artificial Intelligence (AI) in Hiring
At Proof Experiences we use AI-assisted tools to help organize, summarize, and manage candidate application materials. These tools are used only to support the recruitment process. All hiring decisions are made by human team members at Proof Experiences. Your personal information is handled in accordance with PIPEDA and applicable Ontario privacy laws.
Pay: $100,000.00-$110,000.00 per year
Benefits:
- Company events
- Employee assistance program
- Extended health care
- Flexible schedule
- Paid time off
- Vision care
- Wellness program
Application question(s):
- How many years of Advertising Services experience do you currently have?
- Do you have any experience managing or leading people?
- Are you able to travel within Canada, including occasional evenings and weekends, as required for program execution?
- Are you able to work in the downtown Toronto office a minimum of 2 days per week (hybrid schedule), with or without accommodation?
- What is your Linkedin address?
Work Location: Hybrid remote in Toronto, ON
