Job Overview
We are seeking a dedicated and customer-focused Customer Contact Representative to join our team. This role involves engaging with clients in person, via phone and digital channels to provide exceptional service, resolve inquiries, and promote our products and services. The ideal candidate will possess strong communication skills, and demonstrate proficiency in data entry, analysis, and sales techniques. This position offers an excellent opportunity for individuals passionate about customer service and eager to contribute to a dynamic organization.
Responsibilities
- Handle inbound and outbound customer calls with professionalism and courtesy, adhering to phone etiquette standards
- Assist customers by providing accurate information regarding products, services, and account details
- Perform data entry tasks efficiently to update customer records and transaction details
- Conduct analysis of customer interactions to identify needs and opportunities for upselling or cross-selling additional products or services
- Engage in active listening to understand customer concerns and resolve issues promptly
- Promote products or services through effective upselling techniques while maintaining a positive customer experience
- Communicate clearly and effectively in both English and Spanish to serve a diverse customer base
- Maintain detailed documentation of customer interactions and follow-up actions as required
Requirements
- Proven experience in customer service, sales, or related roles is preferred
- Strong communication skills, including excellent phone etiquette and active listening abilities
- Demonstrated data entry skills with attention to accuracy and detail
- Analytical skills to assess customer needs and identify sales opportunities
- Ability to handle multiple tasks simultaneously while maintaining professionalism under pressure
- Familiarity with analysis tools or CRM systems is a plus
- Excellent interpersonal skills with a friendly, approachable demeanor
- Ability to work effectively in a team environment while independently managing responsibilities
What to expect:
You will travel occasionally. You are required to have a valid driver’s license and insurance. You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate. To be successful: You remain focused and optimistic in the pursuit of a goal, despite barriers, until the objective is achieved and effectively manage your time in the quest of client satisfaction. You leverage information about client’s needs and situations to qualify sales opportunities and exhibit strong communication skills that allow you to clearly convey messages. You are committed to continuous improvement and building productive client relationships in order to exceed client expectations.
What's in it for you?
· Training and development opportunities to grow your career.
· Opportunities to give back to your community.
· A competitive compensation package and benefits program.
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Work Location: In person
