Role Overview
We are seeking a proactive, detail-oriented Administrative Assistant to join our Richmond office.
This role combines general administrative support and customer services — ideal for someone who enjoys organization, communication, and being the first point of contact for clients and visitors.
The successful candidate will be bilingual in English and play a key role in maintaining smooth office operations and client communications.
Key Responsibilities:
Customer Service & Client Support
· Respond to client inquiries via email, phone, and online platforms in a professional and timely manner.
· Provide clear information regarding application processes, required documents, timelines, and next steps (non-legal guidance only).
· Assist walk-in clients and scheduled appointments with check-in procedures and basic information requests.
· Maintain a high level of customer care, empathy, and communication sensitivity for clients from diverse cultural backgrounds.
Administrative & Case Support
· Support immigration consultants with collecting, organizing, and reviewing client documents.
· Update client files, case notes, and communication logs in the CRM or internal database.
· Assist with preparing standard forms, templates, and checklists under consultant supervision.
· Monitor email inboxes and distribute messages to the correct teams or consultants.
· Schedule consultations, follow-up calls, and document submission appointments.
Client Care & Follow-Up
· Send reminders to clients about missing documents, deadlines, and upcoming appointments.
· Follow up on basic application status inquiries with internal team guidance.
· Provide updates to clients based on consultant instructions.
Other Duties
· Participate in internal training on immigration procedures, workflows, and new company policies.
· Assist in improving client service procedures, FAQs, and communication templates.
· Support company events, workshops, or webinars when required.
Qualifications:
· Fluency in English — spoken and written.
· Bilingual – English & Mandarin
· Must be legally eligible to work in Canada (Citizen, Permanent Resident, or valid Work Permit).
· Minimum 2 years of administrative or office support experience, including reception duties.
· Strong organizational and multitasking skills, with attention to detail.
· Excellent communication and customer service skills.
· Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
· Professional appearance and attitude with a focus on teamwork and confidentiality.
· Bilingual in Pilipino is an asset.
Additional Requirement
As part of our pre-employment process, all successful candidates will be required to complete a Criminal Record Check prior to final confirmation of employment.
Please note that the cost of the Criminal Record Check is the responsibility of the successful candidate.
How to Apply:
Please submit your resume and cover letter (in English) highlighting your relevant experience and bilingual skills to [email protected].
Include your legal work status in Canada in the application.
We thank all applicants for their interest; only those selected for an interview will be contacted.
Pay: From $23.00 per hour
Work Location: In person
