Bilingual Banking Officer
Job title: Bilingual Operations Officer III
Duration: July 20/26 to March 12/27
Hours: Mon-Fri, 9 AM to 5 PM, 10 AM to 6 PM, 8:30 AM to 4:30 PM, 8 AM to 4 PM (Candidate must be flexible to work any shift)
Location: Hybrid Mississauga L4W 5P3; 4 days onsite, one day remote
Pay Rate: $32.00/hour
Role Overview As a Bilingual Operations Officer III, you’ll be responsible for handling requests related to AML, including confirming clients’ personal information, conducting KYC checks, and performing thorough validations to ensure compliance with regulatory requirements. This role involves accurately documenting and reporting findings, as well as maintaining clear, professional business communication when interacting with clients. Additionally, you coordinate closely with the AML and Compliance teams to ensure all processes align with internal policies.
Why Apply?
- Grow with a dynamic, diverse, and social team of 25
- Opportunity to build professional connections in a collaborative work environment
- Extension and permanent conversion possibilities
- Opportunity to work for a leading financial institution
Your Day-to-Day:
SUMMARY OF THE ROLE:
- Typical Day-to-Day Responsibilities: handling requests related to AML, including confirming clients’ personal information.
- Conducting KYC checks, and performing thorough validations to ensure compliance with regulatory requirements
- Documenting and reporting findings, as well as maintaining clear, professional business communication when interacting with clients.
- How much time is being spent in meetings; 30 min daily.
- Who are they interacting with (internal/external): Both
- Back-office vs Telephone work: Both (90% on phone)
What Makes You a Great Fit:
MUST HAVE Hard Skills:
1.) Fully bilingual in English and French- written and verbal
2.) 5 years of banking/financial experience is required
3.) 4 years of collections experience / call center experience
4.) Prior Know Your Client (KYC) experience
5.) Microsoft 365 proficiency- Excel, Outlook, and Word
SOFT SKILLS:
1.) Excellent verbal and written communication skills
2.) Collaboration skills
3.) Attention to detail and accuracy
4.) Strong customer service skills
NICE-TO-HAVE
1.) Prior TD experience
DISQUALIFIERS
is there any information/experience on a candidate’s resume that would disqualify them from consideration for this position?
1.) Job hopping
2.) Short- term contract
3.) Unexplained long gaps
What Happens Next:
Apply today! If your experience matches, you’ll move to the next steps quickly. If not, you’ll stay in our recruiter network for future opportunities.
Discover what’s next in your career—apply to be a Bilingual Operations Officer III today!
Pay: $32.00 per hour
Ability to commute/relocate:
- Mississauga, ON L4W 5P3: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you attained KYC (know your client) experience?
Experience:
- Microsoft Office: 5 years (required)
- Banking or financial: 5 years (required)
- Collections experience / call center: 5 years (required)
Language:
Work Location: Hybrid remote in Mississauga, ON L4W 5P3
