Rare Hair Studio is seeking a highly organized, proactive, and customer-focused Salon Operations & Client Experience Coordinator to support the day-to-day operations of our growing luxury salon. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can deliver exceptional customer service while helping our team operate efficiently.
As Rare continues to expand, including the opening of additional locations, this position will play a key role in supporting client communications, staff coordination, and operational growth.
Key Responsibilities
- Answer incoming business calls, emails, and client inquiries promptly and professionally.
- Manage appointment requests, booking changes, and general scheduling support.
- Serve as the primary point of contact for customer questions, concerns, and service-related issues.
- Resolve client concerns professionally while maintaining Rare's luxury customer experience.
- Follow up with clients regarding consultations, appointments, and service satisfaction.
- Assist with recruiting, interviewing, onboarding, and coordinating new team members.
- Support staffing schedules and day-to-day salon operations.
- Assist with the opening and ongoing operations of new salon locations.
- Maintain organized client records, contracts, and internal documentation.
- Coordinate administrative tasks and ensure operational systems run smoothly.
- Work closely with salon leadership to improve workflows, client experience, and team performance.
Qualifications
- Excellent written and verbal communication skills.
- Strong customer service and conflict resolution abilities.
- Exceptional organizational and multitasking skills.
- Ability to remain calm and professional under pressure.
- Experience in salon, beauty, hospitality, or luxury service industries is considered an asset.
- Comfortable using booking software, email, and office management tools.
- Self-motivated with strong attention to detail and the ability to work independently.
Ideal Candidate
The ideal candidate is an excellent communicator who enjoys supporting both clients and team members. They are solution-oriented, highly organized, and passionate about delivering a seamless luxury experience while helping Rare continue to grow across multiple locations.
Pay: $15.00-$35.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
- Work from home
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Retail sales: 1 year (preferred)
Work Location: Hybrid remote in Ottawa, ON
