Furniture Bank is a registered charity and social enterprise based in Etobicoke. We redistribute gently-used furniture and housewares from donors in the community to families and individuals experiencing furniture poverty or displacement. Our mission is simple: change lives by giving people the stability and dignity of a furnished home. We’ve been doing this since 1998, and we’re scaling.
Role Type: Full-time, Permanent — On-site
Compensation: $50,000–$56,000 annually
Reports To: VP, Impact Growth
Location: Etobicoke, ON (Toronto West)
Posted: June 3 — Posting closes when we find the right person
A long-tenured teammate is retiring this summer, and we’re using the moment to redesign the role from the ground up. Our sorting room is where every housewares donation lands, gets unpacked, gets built into a family kit, and starts its journey to a new home. It’s also where many of our volunteers spend their time — chatting, sorting, contributing.
We need someone whose full-time job is to make that room run like clockwork and to make every volunteer feel welcomed, equipped, and proud of the work they’re doing here. This is a redesigned, expanded role — combining operational coordination, volunteer experience leadership, showroom support, and client intake — with real ownership and a direct line of impact every single day.
This full-time role supports the day-to-day flow of housewares operations, volunteer coordination, showroom readiness, and client intake support within the Client Services function.
The role expands an existing part-time operational position into a more integrated coordination role, intended to improve workflow consistency, volunteer experience, showroom support, and client-facing responsiveness.
The goal is stronger continuity between donation intake, sorting, showroom preparation, volunteer engagement, and client services operations — so that everyone on the floor has what they need, families are served consistently, and no handoff falls through the cracks.
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Wakes up thinking about how to make the sorting room run a little smoother today than it did yesterday. You see 400 boxes show up unexpectedly, and your first thought is “let’s go” — not “who can fix this?” That’s the kind of agency that thrives here.
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Treats every volunteer like a colleague. You’re the person who notices when a new volunteer looks lost, makes sure they know what they’re doing, and remembers their name on day two. Taste at Furniture Bank means treating every person — donor, volunteer, client, staff — with the dignity our mission is built on.
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Is energised by being the connective tissue between people and teams. Donors drop off, volunteers sort, the showroom restocks, families arrive — and you’re the one keeping the rhythm steady so none of it falls through the cracks.
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Doesn’t need every process spelled out before getting started. You’re a confident self-starter who builds the next version of a volunteer training video, refreshes onboarding when it goes stale, and proactively asks “what would make this better next month?” We call this a learning posture — and it’s non-negotiable here.
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Creates the tools your team actually uses. You’re comfortable producing training videos, onboarding documents, volunteer briefing decks, and workflow guides — not polished for the sake of it, but clear and functional. If a process lives only in someone’s head, you’re the person who writes it down, records it, and makes it repeatable.
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Is comfortable with technology and curious about AI tools. We use Slack, Google Workspace, Salesforce, and we are an AI-forward team. You don’t need to be a power user on day one — you do need to be actively learning, applying, and improving how we work. We’ll support you; we’ll also expect you to run with it.
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Can shift from a hands-on sorting room coordination to a volunteer escalation without losing your composure or your sense of humour.
Here’s roughly how your week divides across four connected areas:
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Housewares Sorting & Operational Flow: ~50–55%
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Run the sorting room: receive donations, build family kits, direct inventory outflow, deploy volunteers, keep the space safe and organised.
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Volunteer Coordination & Experience: ~25–30%
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Own the volunteer experience end-to-end: interviewing, onboarding, orientation, scheduling, shift briefings, training materials, and packathon coordination. Supporting Corporate Events as needed.
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Showroom Support: ~10%
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Restock from sorting, cover showroom guiding on quieter days, flag inventory shortages or presentation issues.
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Client Services Intake: ~10%
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Triage inbound calls and emails during high-volume windows; capture donor and partnership signals and route to the right teammates.
Housewares Sorting & Operational Flow
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Coordinate daily housewares sorting activities, maintaining quality and categorisation standards throughout.
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Support consistent movement of accepted inventory into showroom and storage areas.
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Identify operational bottlenecks and escalate concerns to the appropriate team lead.
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Deploy volunteers effectively across the sorting room, adapting as volumes shift.
Volunteer Coordination & Experience
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Onboard every new volunteer and deliver orientation; make sure no one starts a shift unsure of what they’re doing.
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Support day-to-day volunteer instruction and workflow organisation across the floor.
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Coordinate packathons and structured group volunteer activities.
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Own training materials and instructional content — create new versions, keep them current, and make them genuinely useful. This includes training videos, onboarding guides, briefing decks, and written workflows. Content creation is a real and recurring part of this job. If a process changes, you update the materials. If something is confusing new volunteers, you fix it — by filming a new video, rewriting the guide, or redesigning the workflow. We expect you to own this, not wait to be asked.
Showroom Support
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Assist with showroom replenishment and presentation readiness.
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Coordinate inventory flow between sorting and showroom areas.
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Flag inventory shortages, surpluses, or organisational issues to the appropriate lead.
Client Services Intake Support
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Support client intake flow during busy periods, helping maintain a welcoming and organised client experience.
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Triage inbound calls and emails, capturing donor and partnership signals and routing them to the right teammates.
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Escalate exceptions or sensitive matters to Client Services leadership.
Experience & Education
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1–3 years of experience in coordination, operations, customer experience, retail, volunteer management, or a related role. We don’t require a specific degree, and we don’t require Canadian work experience.
Hard Skills
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Demonstrated ability to create and maintain training videos — filming, basic editing, uploading, and keeping them current as processes evolve.
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Ability to produce clear documents and guides: onboarding packages, SOPs, shift briefings, and operational reference materials in Google Docs or Word.
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Comfortable building simple presentations and briefing decks (Google Slides or PowerPoint) to orient volunteers or communicate operational updates.
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Able to design and document workflows — not complex diagrams, but clear step-by-step processes that others can follow without your help.
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Proficiency with Slack and Google Workspace (Docs, Sheets, Drive, Calendar); willingness to learn Salesforce.
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Openness to actively learning and using AI tools in your day-to-day work. We’ll share what we use; we expect you to explore further.
Physical Requirements
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Comfort with physical work — this role involves lifting up to 25 kg, standing and walking for extended periods, and working in an active warehouse-adjacent environment. We provide PPE and lifting equipment; accommodations are available and we’ll have that conversation openly.
Values & Approach
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Strong written and spoken English.
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Alignment with our values: Empathy, Integrity, Collaboration, Resilience, Change Agent.
After looking at our website (furniturebank.org) and reading about our mission, what’s one thing you’d want to understand better about the sorting room before your first day? Two or three thoughtful sentences is plenty.
A satisfactory Vulnerable Sector Check is a condition of employment for this role.
Furniture Bank does not use AI to screen, score, or filter applications. Every application is reviewed by a member of our team. We may use AI tools elsewhere in our work, and we’ll talk openly about that during interviews.
Apply directly through our careers page at furniturebank.org/careers. Posting closes when we find the right person.
Furniture Bank is committed to an inclusive, accessible recruitment process under the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you need an accommodation at any stage of the application or interview process, please reach out through our careers page and we’ll work with you in confidence.
Furniture Bank is an equal-opportunity employer. We welcome applications from people of all backgrounds, including members of equity-deserving communities. We thank all applicants for their interest; only those selected for an interview will be contacted.
The pay range for this role is:
50,000 - 56,000 CAD per year(Etobicoke)
