Front Desk Associate
Location: Nose Creek, Rocky View County (RVC), AB
Job Type: Full-time / Part-time
Pay: $15.00/hour
About Us:
We are a modern indoor sports and recreation facility offering a variety of court sports, recreational programs, and family-friendly activities. Our mission is to provide an exceptional experience for members and guests through outstanding customer service and a welcoming environment.
Position Summary
We are looking for a friendly, reliable, and customer-focused Front Desk Associate to be the first point of contact for our members and visitors. The ideal candidate enjoys interacting with people, is organized, and can multitask in a fast-paced environment.
Responsibilities
- Welcome members and guests with a positive and professional attitude.
- Manage court bookings, memberships, and program registrations.
- Answer phone calls, emails, and customer inquiries.
- Process customer payments and maintain accurate cash and payment records.
- Assist customers with facility information, schedules, programs, and events.
- Maintain the cleanliness, organization, and safety of the reception area and other common areas throughout the day.
- Support leagues, tournaments, and special events as needed.
- Coordinate with coaching and other team members to ensure smooth daily operations.
- Monitor facility access and follow company policies and safety procedures.
- Perform light administrative duties and other tasks assigned by management.
Qualifications
- Previous customer service or front desk experience is an asset.
- Excellent communication and interpersonal skills.
- Comfortable using computers and learning booking/POS software.
- Strong organizational and multitasking abilities.
- Reliable, punctual, and professional.
- Ability to work mornings and weekends as required.
- Passion for customer service and an interest in sports and recreation is an asset.
- Applicants must be Canadian Citizens or Permanent Residents authorized to work in Canada.
What We Offer
- Starting wage: $15.00/hour.
- Training and career growth opportunities.
- Friendly and supportive work environment.
- Opportunity to be part of a growing sports and recreation community.
Schedule
- Full-time and part-time opportunities available.
- Most shifts are scheduled between 6:00 AM and 2:00 PM, with occasional flexibility based on operational needs, special events, and staff scheduling.
- Weekend availability may be required.
How to Apply
Please submit:
- Your updated resume.
- A brief introduction explaining why you'd be a great fit for our team.
- A recent professional photograph attached to your resume.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $15.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
- Store discount
Work Location: In person
