Job Summary
We are seeking a professional Bilingual Receptionist to join our team. The ideal candidate will serve as the first point of contact for clients and visitors, providing exceptional customer service in both English and French. This role involves managing front desk operations, handling multi-line phone systems, and supporting administrative functions within a busy office environment. The successful applicant will demonstrate strong organizational skills, proficiency with office software, and the ability to multitask efficiently in a fast-paced setting.
Responsibilities
- Greet visitors and clients warmly, ensuring a positive first impression
- Answer and direct multi-line phone calls using professional phone etiquette
- Manage appointment scheduling and coordinate calendars for staff and providers
- Perform data entry tasks accurately using Microsoft Office, Google Workspace, and Fresha as needed
- Maintain organized filing systems both electronically and physically
- Support clerical duties such as copying, scanning, proofreading documents, and preparing correspondence
- Assist with billing, bookkeeping, and basic bookkeeping tasks related to office operations
- Provide customer support by addressing inquiries promptly and professionally
- Upselling the services and salon products
- Ensure rebooking the appointments
- Support estheticianS during busy days.
- Push googlereviews to happy customers
- Complete the cleaning task as needed to keep the salon clean and vibrant
- Support esthetician in prepping the treat rooms, area for the next client
- answer messages and calls to all the clients
- Do the administrative extra tasks as needed.
- Ensure the reception area remains tidy and welcoming at all timesSkills
- Bilingual fluency in English and Spanish is required
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools
- Experience with QuickBooks or similar accounting software preferred
- Strong data entry skills with high accuracy and attention to detail
- Excellent organizational skills with the ability to prioritize tasks effectively
- Exceptional customer service skills coupled with professional phone etiquette
- Previous clerical or administrative experience in an office setting preferred
- Knowledge of front desk operations in medical or dental offices is a plus
- Ability to handle multi-line phone systems efficiently and courteously
- Strong typing skills along with proofreading abilities to ensure error-free documents
- Familiarity with filing systems, both digital and physical, for efficient document retrieval
- Demonstrated ability to support team members with administrative tasks in a professional manner
Pay: $16.60-$17.00 per hour
Work Location: In person
