Key Responsibilities:
- Manage the schedule of the Quality Department and the Quality Director
- Support the organization of events and logistics planning for Quality Days, team activities, etc.
- Act as a key administrative resource for the Quality Department
o Screen and manage requests, calls, and emails (including managing the department’s inbox)
o Coordinate the use of courier services
o Handle required correspondence
o Provide support to the team in drafting various types of documents, conducting research, and other related tasks
o Ensure follow-up on internal and external document translations
- Produce and publish information on the intranet related to topics such as:
o Notices impacting the quality system
o Ingénieux articles and Lessons Learned
o Contribute to the Quality blog
o Upload photos and content across various platforms (FdB, LinkedIn, Intranet, etc.) in collaboration with the Communications Department
- Manage promotional items for the department (under the supervision of the Quality Director and in collaboration with the Communications Department):
o Develop ideas for new promotional items for various projects and events
o Manage orders for promotional items
- Conduct research on topics related to the Quality Department, such as ISO updates, conferences on operational excellence and quality, training programs supporting construction quality activities, etc.
- Organize team meetings and special lunches, and make the necessary reservations
Additional Responsibilities:
- Collect information at project close-out to track and obtain Client satisfaction results (including the use of specific software)
- Maintain Quality-related intranet documents and support users with their requests
- Manage and maintain a classification system to facilitate document retrieval and consultation
Education, Certifications, and Experience Required:
- Certification or Degree: Diploma or certificate in administrative office support or communications
- Experience: 1 to 3 years of experience supporting a team
- Assets: Experience supporting a quality, construction, or service unit team; experience in event planning or logistical support; ability to train teams on collaborative tools (software); prior experience working with an intranet
- Knowledge/Skills:
o Advanced proficiency in MS Office
o Ability to quickly adapt to the use of internal software
o Strong writing skills, versatility, and creativity
o Demonstrates adaptability and a commitment to excellence
o Methodical, well-structured, with strong organizational skills and autonomy
o Detail-oriented and able to work under tight deadlines
o Strong learning agility and execution speed, with respect for deadlines
o Strong communication and interpersonal skills; dynamic, team-oriented, with training abilities
o Focused on internal and external client satisfaction
o Bilingual in English and French, both written and spoken
