Company-paidbest-in-classPower Link Expedite Corp.
Power Link is a Burlington-based transportation business with two divisions:
- Same Day Courier & Freight. This is an opportunity to join a growing company with significant expansion plans. We currently have a position open in our Freight division.
Position available:
CITY DISPATCH / CUSTOMER SUPPORT SPECIALIST
Location: Burlington, Full Time, In Office 5 days per week Monday to Friday
Description:
The CITY DISPATCH / CUSTOMER SUPPORT SPECIALIST position entails responding to Freight customer inquiries by email and telephone, order entry, route planning, pick-up and delivery scheduling, driver audits, booking freight insurance, tracking and tracing, and interacting with colleagues in both the Freight and Courier divisions.
Primary Responsibilities:
· Help answer customer calls and emails in a timely manner
· Enter customer orders accurately into Tailwind, our TMS software system
· Provide prompt, precise, and knowledgeable information to customers, drivers, and staff
· Route planning, scheduling, auditing
· Ensure pick-up and delivery commitments are achieved
· Liaise with customers regarding pick-up & delivery times, services, pricing, etc.
· Other administrative duties, as required
Skills Required:
· Possess a passion for providing best in class customer service
· Strong attention to detail
· Excellent knowledge of the Greater Toronto Area geography
· Excellent English communication skills, both written and verbal
· Ability to make quick decisions in a fast-paced environment
· Ability to manage time effectively, multi-task, and make changes when necessary
· Teamwork skills
· Good computer skills
Considerable Assets:
· Transportation industry dispatch experience
· Customer service experience
· Tailwind TMS and/or Samsara experience
Compensation:
· $50,000 to $60,000 per year
· Potential for annual bonus
· Company paid benefits plan & vacation time
Start date: Immediately
Experience: Freight, Courier, Logistics, or other transportation industry experience is preferred
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
