The Director of Operations will be responsible for overseeing all administrative operations in the organization as well as building and maintaining a strong culture and developing strong internal relationships for all staff.
Operations
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Oversees all administration, growth and development of the agency
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Oversees people development
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Supports development of the culture of the agency
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Oversee daily administrative functions to ensure alignment with operational strategy and goals, identify areas for improvement
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Develop and implement operational strategies that align with company goals and objectives
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Support operational changes and implementation of such
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Oversee operational budgets and ensure resource allocation are cost-effective
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Provide ongoing staff support for operations team
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Set comprehensive goals for performance and growth
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Conduct performance evaluations for operations team
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Strategizes growth for the organization
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Create and maintain annual planning cycle for the agency
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Develop and implement business strategies, plans, and procedures
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Design and implement business strategies and procedures
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Evaluate the efficiency of business procedures according to organizational objectives and apply improvements
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Optimize business workflows
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Review statistics to continually improve on operational processes
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Oversee membership
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Support Customer Relationship Management (CRM) for associated tasks
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Assist in creating and monitoring CEO and Senior Leadership Team succession plan
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Implement, review and modify company policies, procedures and processes
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Maintain files and records of policies, procedures, old manuals, etc.
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Ensures Board Liability and General insurance policy is obtained annually
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Update Corporate Return annually with new Board information
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Support all change management functions in the organization with strategy, risk management and attention to change fatigue
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Support CEO in risk assessment and management
Fundraising and Communications Support
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Oversee Fund Development and Communications Specialist
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Assist CEO or board in fundraising ventures
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Develop fund development and communications strategy
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Participate in strategizing expansion activities (investments, acquisitions, mergers, etc.)
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Collaborate with managers and sites to ensure efficient, effective and sustainable controls and procedures across all departments
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Track progress of fundraising goals, make sure they are met or strategies are adapted
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Support grant recognition events
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Support planning and oversee execution of Annual General Meeting (AGM)
Volunteer Support
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Oversee volunteer management
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Participate in volunteer interviews
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Support Board of Directors with volunteer screening, onboarding, orientation
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Oversee fund development opportunities, grants, events, etc.
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As assigned, act as Agency contact in the CEO’s absence
Employee Experience & Engagement
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Oversee Supervisors
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Support staff developmental plans
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Organize staff events and workshops
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Support staff engagement committee
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Organize and facilitate staff feedback ventures
Other Duties
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Work as part of a team with other staff members and volunteers, including temporarily assisting on the floor or front desk if needed
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Attend bingo events when required
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Attend Committee meetings, ensure CEO is abreast of committee updates
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Visit staff at sites
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Other duties as assigned
Qualifications, Skills and Competencies
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Bachelor's degree in Business Administration, Human Resources, Organizational Development, or a related field (Master’s degree considered an asset)
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2-5+ years of progressive leadership experience in operations, or organizational development, with at least 1-3 years in a senior leadership role
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Demonstrated experience in strategic planning, operational management, volunteer management, and organizational growth
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Strong background in people leadership, including employee engagement, performance management, and culture development
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Proven ability to manage budgets, financial planning, and resource allocation effectively
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Experience working with senior leadership teams and Boards of Directors, including governance and policy oversight
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Excellent leadership, communication, and change management skills, with the ability to build relationships, lead teams, and drive organizational effectiveness
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Experience in the nonprofit sector and working with stakeholders and volunteers in a multi-site environment and facilities oversight
Job Type
Full-time, Permanent
Starting Salary
$80,000 - $90,000 based on experience and qualifications
Benefits
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Group RSP Plan
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Full benefit plan
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Health Spending Account
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Paid time off
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Flexible Work Hours
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Hybrid Work Environment
Schedule
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8-hour shifts
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Monday to Saturday, flexible
Language
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English (Mandatory)
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Additional languages an asset
