At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.
Job Type: Full Time
We are looking for a Manager, Modern Workplace and Application Services to lead the delivery, support, and continuous optimization of enterprise SaaS platforms, with a primary focus on Microsoft 365.
This role is responsible for ensuring reliable, secure, and high-performing collaboration services that enable business operations while driving AI adoption and modern workplace innovation across the organization.
Reporting to the Director, Information Systems, you will lead a team of subject matter experts, providing both technical guidance and leadership to support application services, resolve complex issues, and deliver scalable, technology-enabled solutions.
- Define and lead the strategy and roadmap for modern workplace and application services, including Microsoft 365, enterprise SaaS platforms, and desktop applications
- Drive adoption of AI and automation capabilities to enhance productivity, streamline workflows, and improve user experience
- Oversee end-to-end service delivery, ensuring platforms meet performance expectations, service levels, and user satisfaction targets
- Lead application lifecycle initiatives including implementations, upgrades, integrations, and feature enablement
- Provide reporting and insights on platform performance, adoption, and risks to support data-driven decision-making
- Partner with business leaders to translate requirements into scalable, technology-enabled solutions
- Drive continuous improvement through process optimization, standardization, and automation
- Lead and develop a high-performing team, fostering accountability, innovation, and continuous learning
- Support the team in resolving complex technical issues and act as a subject matter expert within the Microsoft ecosystem
- Guide project execution including application onboarding, migrations, and implementation initiatives
- Bachelor’s degree in Information Technology, Computer Science, or a related field or equivalent experience
- 5 or more years of experience in IT service delivery, modern workplace technologies, and enterprise application management
- Strong technical expertise in Microsoft 365 and the Microsoft ecosystem
- Experience supporting SaaS platforms, desktop applications, and ITSM tools such as Jira or equivalent
- Experience leading or supporting technology implementations, migrations, or transformation initiatives
- Understanding of governance, security, and compliance within cloud-based environments
- Experience driving AI adoption, automation, or digital workplace innovation initiatives
- Demonstrated leadership or team lead experience with the ability to guide and support technical teams
- Strong analytical mindset with experience using metrics and KPIs to drive performance
- Ability to obtain and maintain required security clearance
- Ability to work in a hybrid environment with a preference for candidates located in the Ottawa area
- Ability to work within the Eastern time zone or align with team operating hours
- Strong ability to collaborate with stakeholders and support a team of technical specialists
- No travel required
Compensation
$120,000 to $140,000
Position Type
We have 1 available position(s).
AI Usage Disclosure
At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All evaluations and decisions are made by real people on our recruitment team and hiring managers. All applicants are reviewed and only those chosen for an interview will be contacted by our recruiting team.
Experience and accommodations
Robust company-paid benefits
Generous time off package
A balanced approach to work and life
