CAREER OPPORTUNITY:
Membership & Communications Manager
Job Position
Title: Membership & Communications Manager
Location: Calgary, AB
Start Date: Immediately
Silver Springs Golf & Country Club is a private, member-owned golf and dining facility located in Calgary, Alberta. The Club aspires to provide the best possible member and guest experience both on and off the golf course. Members truly participate here, in a club where quality of life and their recreation is further improved by belonging to Silver Springs.
Silver Springs is ideally situated on an expansive, 290-acre property in north-west Calgary, only minutes from the
downtown core. The Club continues to craft a culture of service and remarkable care that clearly extends
throughout the golf course, the recently renovated clubhouse and through quality member service and events.
The Club has recently embarked on an aggressive multi-year strategic plan that focuses on:
· Operational Excellence – conducting our business operations to provide exceptional service and a quality experience to our members and guests.
· A Quality Golf Course – maintaining our course to a high standard of conditioning and fit & finish
· Financial Excellence – maximizing revenues and effectively managing expenses all while balancing the member experience.
· Brand Awareness – building our Club’s brand within the Calgary and Alberta golf marketplace to continue to attract new members.
Position Summary
The Membership & Communications Manager is responsible for leading the Club’s marketing, communications, and membership growth strategy while overseeing all member-facing communications and engagement initiatives. This role serves as the central point for the Club’s brand storytelling, member experience, and club communication, ensuring consistency, clarity, and alignment with the Club’s strategic objectives.
In addition to managing day-to-day communications, this role plays a key part in driving membership growth, supporting revenue objectives, and enhancing the overall member journey—from initial inquiry through retention.
The position works closely with the General Manager, Board, and all department heads to coordinate messaging, lead cross-functional initiatives, and deliver a high standard of communication across all platforms.
Silver Springs Golf & Country Club
1600 Varsity Estates Drive N.W.
Calgary, AB T3B 2W9
403-286-1456
Responsibilities
Communications
· Own all member-facing communications including email newsletters, weekly updates, print materials, signage, and digital content
· Act as central communications lead across all departments including Golf Operations, Turf, Food & Beverage, Administration, and Events
· Write, design, and distribute communications ensuring clarity, consistency, and alignment with Club tone and brand standards, logo, and visual identity
· Attend and participate in member events to strengthen visibility and relationships
· Working on updating department materials such as menus, program booklets, and other items as necessary
Marketing
· Support promotion and execution of Club events, tournaments, and member activities
· Create promotional materials, recaps, and storytelling content to enhance engagement and participation
· Maintain and update website content and digital communications platforms in collaboration with department heads
· Ensure all communications reflect a high standard of professionalism, accuracy, and engagement
· Develop and execute annual marketing and membership growth strategies aligned with Club objectives and revenue targets
Membership
· Assist the team with membership sales, from initial inquiry through onboarding, engagement, and long-term retention
· Conduct member and prospective member tours, consultations, and follow-ups to support conversion and satisfaction
· Develop and deliver member packages, handbooks, onboarding, and orientation programs for members
· Monitor market trends, competitor activity, and member data to identify opportunities for growth and retention
· Build and maintain strong relationships with members, committees, and stakeholders through proactive communication and service excellence
· Gather and analyze member feedback through surveys and engagement tools to inform continuous improvement
Silver Springs Golf & Country Club
1600 Varsity Estates Drive N.W.
Calgary, AB T3B 2W9
403-286-1456
Qualifications
· Strong written and verbal communication skills with exceptional attention to detail
· Proven experience in marketing, communications, membership, hospitality, or related fields
· Demonstrated ability to manage multiple projects, deadlines, and stakeholders simultaneously
· Experience in content creation, copywriting, and brand communication
· Proficiency with digital tools and platforms (e.g., Mailchimp, Canva, Photoshop, Microsoft Office, etc)
· Strong interpersonal skills with the ability to build relationships across diverse groups
· Energetic, friendly, upbeat personality
· Highly organized, proactive, and solutions-oriented approach
· Ability to work collaboratively across departments in a fast-paced environment
· Passion for delivering high-quality member or customer experiences
· Golf industry or private club experience considered a strong asset
Compensation & Benefits
· A competitive base salary
· Flexible working hours
· Vacation and paid time off
· Employee discounted meals and golfing privileges
· RRSP plan
· Health spending after 12 months of employment
· Dynamic and fun working environment
Job Type and Hours
This is a full-time, year-round permanent position, with hours being Monday – Friday as well as evenings or weekends as required. Work location is in-person.
How To Apply
Applications will be accepted until Wednesday, July 15th at 5pm and will be treated in the strictest confidence. The
Club thanks every applicant for their interest in the position, but only those selected for interviews will be
contacted. It is the Club’s desire to have the successful candidate in place as soon as possible.
Interested candidates should submit a resume along with a detailed cover letter in Word or PDF to:
Eric Thorsteinson, General Manager & C.O.O
[email protected]
Please use the subject line: Last Name, First Name, Membership & Communications Position
Job Type: Permanent
Flexible language requirement:
Work Location: In person
