The role of a Collections Specialist is pivotal in maintaining positive client relationships while ensuring timely collection of outstanding balances.
This opportunity is ideal for someone who is detail-oriented, takes initiative, and communicates effectively. The successful candidate will thrive in a dynamic yet structured environment and bring proven experience in collections and customer service. You will be responsible for a variety of duties, including data entry, cash reconciliation, and contract cancellations, while working closely with a collaborative team. Strong problem-solving skills and the ability to handle sensitive client matters with care and professionalism are essential.
You will be required to work in office, in Downtown Toronto; just off of Union station.
Monday - Friday 9am-530pm however some flexibility may be required
Key Responsibilities:
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Oversee and manage the collections process for clients
- Deliver outstanding customer service ("Super Duper Service") with a clear understanding of service level agreements and client relationship protocols.
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Reach out to clients regarding overdue balances, payments, and service-related questions.
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Negotiate payment terms and solutions with clients in accordance with company procedures.
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Maintain account aging in line with company standards.
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Handle client communications and accurately document updates across multiple platforms.
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Prepare and manage the daily pre-authorized debit (PAD) report in Excel for leadership review.
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Investigate and address billing discrepancies and invoice concerns.
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Process payments received via PAD, credit card, or cheque.
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Set up client payment plans in accordance with contractual terms.
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Coordinate with internal departments including service and legal teams.
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Perform a range of administrative and financial tasks as needed.
Performance Expectations:
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Meet individual KPIs and service standards for internal and external clients.
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Deliver strong performance in areas such as customer communication, cash collection, arrears management, direct debit setup, outbound call volumes, debtor aging, and collections efficiency.
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Maintain consistent attendance and punctuality.
Qualifications:
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Minimum of 3 years' experience in a collections role.
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Strong ability to resolve challenging customer issues with professionalism.
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Outstanding verbal and written communication abilities.
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Advanced analytical thinking and investigative research skills.
Perks and Benefits
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Paid day off on your birthday
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3 weeks vacation
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Enhanced health and dental benefits
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Registered Retirement Savings Plan (RRSP) matching program
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Prime downtown location near Union Station
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Increased vacation entitlement after 2 and 5 years of service
51462CN
INDCAN
Portfolio are acting on behalf of our client in recruiting for this position. To the best of our knowledge, this vacancy is for a new or existing role within their organization.
