Location: Travel between assigned locations in Burlington and/or Oakville, Ontario
Position Summary
Reporting to the Director of Operations, the General Manager is responsible for overseeing the operational performance, profitability, compliance, and people development at assigned Tim Hortons restaurant locations. Reporting to the Director of Operations, this role provides leadership, coaching, and support to restaurant leaders to ensure all restaurants consistently meet and exceed brand standards, operational goals, and guest satisfaction expectations.
The General Manager works closely with restaurant leadership teams to drive operational excellence, improve financial performance, develop strong teams, and maintain audit readiness across assigned locations.
Key Responsibilities
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Oversee the daily operations of one or more Tim Hortons restaurant locations.
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Provide leadership, coaching, and support to Restaurant Managers.
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Ensure restaurants consistently meet Tim Hortons operational, food safety, and brand standards.
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Monitor and improve key performance indicators including sales, labour, food cost, paper cost, guest satisfaction, speed of service, and operational compliance.
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Analyze restaurant financial performance and identify opportunities to improve profitability and operational efficiency.
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Conduct regular visits to assigned restaurant locations, including hands-on operational coaching and support.
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Lead and support REV audits, operational reviews, and action planning.
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Ensure restaurants maintain audit readiness and compliance with company policies and procedures.
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Support hiring, onboarding, retention, and development of management and restaurant team members at assigned locations.
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Conduct performance reviews and provide ongoing coaching and accountability to restaurant leadership teams.
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Address operational issues, guest concerns, and team challenges in a timely and professional manner.
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Partner with the Director of Operations and Senior Leadership Team on operational initiatives, business planning, and performance improvement strategies.
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Foster a positive, accountable, and guest-focused culture across assigned restaurant locations.
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Support implementation of company programs, promotions, and operational initiatives.
Qualifications
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Postsecondary education in Business, Hospitality Management, Restaurant Management, or a related field. Equivalent combination of education and relevant restaurant operations experience may be considered.
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Minimum 5 years of restaurant management experience, including multi-unit, leadership experience.
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Strong leadership, coaching, and team development skills.
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Solid understanding of restaurant operations, labour management, and financial performance.
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Strong communication, organizational, and problem-solving abilities.
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Ability to manage multiple priorities in a fast-paced environment.
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Experience with operational audits, compliance standards, and performance management.
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Flexible schedule and ability to travel between restaurant locations as required.
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Must be able to lift at least 25 pounds
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You must have a valid drivers license and your own vehicle
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Sense of urgency is important
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You must have open availability including weekends, evenings, early mornings and public holidays
Opportunity, flexibility and new challenges every day are just a few of the reasons you will be happy you came on board.
When you work at Tim Hortons, you will feel right at home. It is a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression.
We would love you to join the team because it is the people that make Tims, Tims. Moreover, we are looking for people like you.
Kahuna Coffee Company Inc. does not use artificial intelligence (AI) or automated decision-making tools at any stage of the recruitment or hiring process. All applications are reviewed and assessed by real people to ensure a fair, consistent and inclusive candidate experience.
We are dedicated to creating an inclusive and accessible workplace. In line with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we provide accommodations to applicants with disabilities throughout the hiring process.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
