OPERATIONS SUPERVISOR | Full-Time Overnight
St. Leonard's Place Peel is a community based residential program that provides a place of safety, belonging, dignity, nourishment and education for homeless men with serious mental illness and those who have been in conflict with the law.
The role of the Operations Supervisor is integral to the agency’s operations and quality assurance and service enhancement objectives by providing direct and on-going supervision to frontline staff (Residential Support Workers). This position plays a key role in coordinating a high degree of collaboration between the agency’s frontline and service delivery staff through its multidisciplinary team model of care.
Key responsibilities include:
Supervision
- In partnership with the other Supervisors schedule and document monthly supervision meetings with Residential Support Workers
- Establish performance parameters in collaboration with the Director of Operations
- Reinforce organizational and legislation standards at the staff level to support a healthy and safe working and living environment
- Assign and support frontline work on a daily basis
- Ensure that staff are provided training as needed on specific agency and contractual protocols
- Oversee proper case notes within the CRMS and OMS databases
- Provide supervision and feedback regarding client interactions and engagement
- Rotate between houses
- Assist with line rotation and tours
- Participate in the on-call rotation
Leadership
- Create an inspiring team and client environment
- Identify and meet the support needs of frontline staff
- Provide direction and support in the implementation of new policies and/or procedures
- Identify and address staffing gaps and needs, and participate in the hiring and training of RSW’s when needed
- Provide support, mentorship, and interventions to staff as required
- Incident investigation in collaboration with the Director, Operations & Human Resources
- Schedule and lead regular team meetings when needed
- Complete annual performance appraisals and monthly supervision meetings as required Quality Assurance
- Routinely conduct quality assurance activities through reviews, meetings, reports and observations, according to professional practice standards and regulatory compliance
- Identify unmet staffing or operational needs and recommend revisions to the departments approach to work as program needs change
- Provide direction and staffing coordination for resident care according to the agency’s scope of the practice in collaboration with service delivery staff
- Oversee the implementation of shift guide and programming requirements
- Support the auditing process of CSC’s Statement of Work
- Review client incident reports to ensure accuracy and compliance to policy
- Ensure all client documentation and policies are up to date, accurate, and being implemented appropriately by frontline staff (logs, ROAD’s, curfews, etc.)
- Supervise the implementation of risk mitigation plans with assessment controls and reporting mechanisms
- Execute crisis intervention as needed according to agency policies and procedures
- Oversee the implementation of procedures, goals and objectives within the department
- Accurately review timesheets prior to payroll deadline
Administration
- Provide accurate reporting on quantitative and qualitative department outcomes and impacts
- Collaborate with Human Resources to oversee the interview, hiring and training of new employees as required
- Complete employee supervision and performance appraisals
- Backup for scheduling and Dayforce
Qualifications
- Bachelor of Social Work, Social Service Work or similar post-secondary education; equivalent combination of education and experience may be considered
- Sound leadership, staff management, and teambuilding skills
- Able to effectively communicate both verbally and in writing
- Politically and culturally sensitive with a commitment to anti-racism and diversity
- Experience supervising within a unionized environment
- Knowledge of HR best practices
- Advanced knowledge of Correctional Services policies and procedures
- Experience working with clients impacted by addictions / mental illness
- Valid First Aid/ CPR
- CPIC Clearance
- In partnership with the other Supervisors schedule and document monthly supervision meetings with Residential Support Workers
- Establish performance parameters in collaboration with the Director of Operations
- Reinforce organizational and legislation standards at the staff level to support a
Experience
- Minimum 3 years’ experience in residential program
- Supervisory experience preferred but not necessary
Start Date: June 22, 2026
Reports To: Director of Operations
Job Type: Full-Time
Shift Focus: Tuesday through Saturday (11pm to 7am)
Salary: $65,000 annually
Work Remotely: No
How to Apply: Please send your application to: [email protected] by June 8, 2026 at 5:00pm
Pay: $63,000.00-$65,000.00 per year
Work Location: In person
