Full job description
Great Opportunity for Students
Who is the Grill Hero?
What began as a small summer venture has grown into North America's trusted brand to offer 360-degree grill services. In doing so, Grill Hero enhances their community’s ability to have a safe & enjoyable place to create memories and experiences with their friends and families. We are committed to fostering an inclusive, equitable, and barrier-free workplace that celebrates diversity.
The Hero Mission
Our mission is to enhance barbecue health, safety, and performance, helping grillers make the most of every grilling experience.
Thrive
HERO Values
HONESTY EMPATHY RELIABILITY OPENNESS
These values guide our decision making and have allowed us to build a business based on trust, accountability to results, commitment to improvement, and our focus of Winning Together!
Day in the Life
As a BBQ Cleaning and Repair Technician at Grill Hero Edmonton, you’ll take on a role that combines technical expertise with sales responsibilities. You’ll perform cleaning and repair services with an emphasis on quality, safety and customer satisfaction. Your ability to deliver exceptional customer experiences, drive sales, and ensure compliance with operational standards will play a key role in your success. This position offers opportunities to work independently, lead by example, foster a culture of growth, and make a lasting impact.
Live
What We Expect:
Duties
- Perform cleaning, repair, and touch-up services for barbecues, ovens, and related equipment.
- Deliver exceptional customer service by exceeding customer expectations, resolving problems, and building trust.
- Identifying opportunities to sell additional services, and rebook clients for future appointments.
- Work closely with Lead Service Technicians to learn technical skills, sales techniques and deliver exceptional customer service.
- Follow all company guidelines, safety procedures, and service protocols.
- Manage tools, supplies, and equipment to ensure readiness and functionality.
You're Great At:
- Delivering excellent service while maintaining high safety standards.
- Able to assess and diagnose issues with BBQs and smokers during cleaning, and perform the necessary repairs to ensure safe, proper operation.
- Building strong relationships with customers through professionalism and empathy.
- Identifying opportunities to suggestively upsell and encouraging rebooking to enhance customer satisfaction.
- Adapting to dynamic situations with a problem-solving mindset.
- Demonstrating commitment to following company standards and processes.
- Dealing with ambiguity
- Collaborative team player
- Able to perform manual and repetitive physical tasks
- Comfortable with power tools
Qualifications:
- 1+ year of Customer service
- 1+ year of technical experience and or aptitude is an asset but not required (training provided).
- Strong communication and interpersonal skills.
- Ability to work independently.
- Attention to detail and a commitment to safety.
- Ability to follow core processes and procedures.
- Access to a reliable vehicle.
- Police Criminal Record Check required
Role Measures:
Success in this role will be measured by:
- Customer satisfaction scores and feedback.
- Successful upselling and rebooking rates.
- Adherence to company SOPs and safety standards.
- Efficiency and quality of service delivery.
- Time & attendance
Benefits:
- Hands-on training and opportunities for career growth
- Performance-based incentives
- Work in a dynamic, team-oriented culture
- Become a Franchisee Program
Job Type
- Full-time, Part-Time and weekends
Compensation:
- Starting at $20
- Performance bonuses and incentives
- Tips
- Mileage incurred during operations is compensated on top of hourly pay
Job Types: Full-time, Part-time, Fixed term contract, Seasonal
Contract length: 4 months
Pay: From $18.00 per hour
Expected hours: 20.0 – 30.0 per week
Benefits:
Application question(s):
- Do you have a reliable Vehicle to travel in-between job sites
- Are you Legally allowed to work in Canada
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
