Join the Front Office team at Sparkling Hill Resort! We are seeking a professional, friendly individual for a full-time Front Desk Agent Position.
At Sparkling Hill Resort, we are proud to offer exciting opportunities which will allow you to develop your hospitality career at a renowned wellness resort. We believe in encouraging a family-style environment, and we recognize that our people and their development are the most important asset to our resort. If you are interested in becoming part of a dynamic team of committed individuals then we would like to hear from you!
Perks & Benefits:
Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:
- Deeply discounted room rates available to team members
- Discounts on gift shop retail, food and spa treatments
- Extended health benefits
- Monthly employee incentives
- Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry
Duties will include:
- Answer internal and external phone calls and emails and direct guests to the appropriate department
- Greet guests and visitors as they enter the resort
- Complete check outs and check ins and receive payment
- Create guest reservations and advise callers regarding rates and packages
- Be knowledgeable about Sparkling Hill amenities and policies in order to advise guests accurately
- Post and balance payments and charges on guest folios
- Communicate with other departments such as Maintenance and Housekeeping regarding requests and changes throughout the day
- Anticipate guest needs in order to provide seamless and exceptional service
- Receive and respond to guest concerns and address them promptly with the appropriate manager as needed
- Complete daily checklists and tasks to maintain organization at the Front Desk
- Count and verify individual cash floats and maintain responsibility for all cash received and given out
- Prepare reports
- Arrange transportation or other services for guests
- Other duties as assigned
Qualifications:
- Previous Front Desk or other hospitality experience preferred
- Previous experience with Maestro Property Management System an asset
- Strong interpersonal and problem solving skills
- Excellent communication and organizational skills
- Ability to work cohesively as part of a team as well as independently
- Ability to focus on guest needs, remain calm and professional at all times
- Able to work flexible hours including days, evenings, weekends and holidays
- Must have a valid work permit
Working Conditions:
- Constant standing and walking throughout shift
Qualified applicants may submit a resume and cover letter to Ms. Michelle Pacheco, Front Office Manager. Only candidates selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: From $18.50 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Ability to commute/relocate:
- Vernon, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
