Highlight Motor Group is one of the largest and fastest growing transportation companies in the GTA. As a result of our driven marketing approach and second-to-none work ethic, we are experiencing tremendous growth. To keep up with our growth, we will be seeking experienced, professional, energetic, goal-oriented individuals to complement our organization.
Highlight Motor Group offers an exciting, fast-paced environment that has ideal positions for someone who is looking for a REAL career move. To work for Highlight Motor Group, you must have great people skills, communicate well, have a team-oriented personality, and have the desire to set and achieve goals. As our company is consistently expanding, we are looking for those candidates who are highly motivated and driven by the opportunity for financial reward and career advancement in a family-like working environment.
Job Description:
The Customer Service Representative plays a critical role in logistics operations by acting as the communication hub between customers, carriers, drivers, and internal operations teams. This position ensures shipment visibility, resolves service issues, and delivers a high standard of customer service throughout the transportation lifecycle.
Responsibilities:
- Serve as the primary customer contact for shipment inquiries, pickup and delivery status, and transit updates
- Provide proactive communication regarding delays, route changes, service disruptions, or exceptions
- Trace and track shipments using Transportation Management Systems (TMS), GPS platforms, and carrier portals
- Coordinate closely with dispatchers, planners, appointment scheduling, and warehouse teams
- Respond to customer emails and phone calls in a timely, professional manner
- Manage shipment exceptions such as late pickups, missed deliveries, breakdowns, or weather delays
- Assist with appointment coordination, rescheduling, and dock time confirmations
- Document all customer interactions, shipment updates, and issue resolutions accurately
- Support claims, proof of delivery (POD) requests, accessorial charges, and billing inquiries
- Build and maintain strong customer relationships to ensure satisfaction and retention
Requirements:
- High school diploma or equivalent (logistics or supply chain education preferred)
- 1–3 years of experience in logistics, transportation, or supply chain customer service
- Strong verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced, time-sensitive environment
- High attention to detail and accuracy
- Strong problem-solving skills with a customer-first mindset
We offer competitive wages and benefits package.
By applying to this position, you are confirming you possess either a Canadian citizenship, permanent resident status, or work permit.
Please note that only the candidates selected for the interview will be contacted.
Job Types: Full-time, Permanent
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
