About Waterford Ottawa
At Waterford Retirement Community Ottawa, we are committed to providing a luxury retirement living experience where residents enjoy independence, dignity, safety, and exceptional quality of life.
We pride ourselves on delivering five-star hospitality and personalized service every day. What makes Waterford different is our family ownership, strong culture, and the opportunity for team members to build meaningful, lasting relationships with residents, families, and colleagues.
We are currently seeking a dynamic and results-driven office manager to join our leadership team.
The Office Manager is responsible for all aspects of office routines and clerical duties for residents and employees in the retirement residence. The office manager will assist in maintaining a safe and secure environment for residents, visitors and other staff members.
The responsibilities of this role include but are not limited to:
- Responds to resident or family member inquiries/concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Executive Director.
- Oversees and co-ordinates reception staff;
- Participates as a member of the work team and provides support to other team members;
- Maintains a complete set of accounting records for the residence;
- Prepares all resident billings;
- Handles all queries concerning billings and payments from residents and/or their family members;
- Performs payroll duties necessary for the calculation of accurate wages and salaries of all staff;
- Maintains employee records of hours worked, days absent, vacation, statutory holidays and sick time;
- Prepares bank deposits;
- Welcomes and orients new residents, family members and other visitors;
- Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner;
- Understands and follows all health and safety policies and procedures (including residence’s fire and safety programs). Works safely to reduce the risk of injury to self, other staff members and residents. Promptly reports all actual or potentially hazardous situations;
- Sorts incoming mail daily for distribution to residents and other departments and manages outgoing mail;
- Organizes workflow through administrative office, co-ordinates meetings and schedules appointments as required;
The ideal candidates will possess:
- Minimum of 2 years’ of related experience;
- Successful completion of post secondary diploma or certificate program in financial management or bookkeeping is preferred;
- Previous accounting/bookkeeping experience;
- Previous experience in a retirement or health care environment considered an asset;
- Empathy for and understanding of the needs of the seniors and/or individuals with disabilities;
- Ability to interact with all levels of staff, residents and their family members, and other professionals with a high degree of patience and tolerance;
- Good communication skills (both written and verbal);
- Initiative, good judgment and supervisory abilities;
- Good computer skills including proficiency in Microsoft Office with a working knowledge of Excel and Word.
We are a vibrant retirement community in Ottawa. We strive to enrich the the lives of our residents and their families, and the lives of our employees. Come join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our community. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
Job Types: Full-time, Permanent
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Paid time off
- Vision care
- Wellness program
Flexible language requirement:
Work Location: In person
