Job Summary
We are seeking a dynamic and enthusiastic Bilingual French Customer Service Representative to join our vibrant team! In this role, you will be the vital link between our company and our diverse clientele, providing exceptional support in both French and English. Your energetic approach and strong communication skills will help resolve customer inquiries, assist with sales opportunities, and ensure a positive experience for every client. This paid position offers an exciting chance to develop your customer service expertise while working in a fast-paced, supportive environment.
Job Description:
- Answering incoming customer service calls and responding to clients’ emails
- Responding to general inquires about products, parts, and service
- Build and maintain relationship with all dealers.
- Provide product information and specs on the full MK Martin line of product
- Process Sales Order for new orders. Send out order acknowledgements confirmations.
- Keep records of customer interactions, recording details of inquires/comments and any action required
Skills and Experience:
- Be friendly and courteous in response to all customers needs
- Basic understanding of agricultural equipment
- Self motivated with a sense of enthusiasm that motivates customers
- Excellent verbal (and written) communication and interpersonal skills
- Geographical knowledge (USA and Canada)
- Ability to learn and explain technical product details to dealers and end customers
- Proficiency with basic office software (email, spreadsheets, possibly ERP/inventory systems)
Future Possibility:
- Transition to fulltime sales role as TM with assigned territory
- Travel the road visiting dealers to further maintain and build relationships
- Ability to drive long distances and via airlines on occasion
- Expected to travel 1 week per month (12 weeks of travel per year)
Job Type: Full-time
Pay: $28.00 per hour
Expected hours: 42.5 per week
Benefits:
Work Location: In person
