About ShinePro
ShinePro is a premium mobile auto detailing company proudly serving Calgary, Airdrie, Edmonton, and surrounding areas. Since 2022, we’ve built a reputation for exceptional customer service, premium detailing, and convenience by bringing our services directly to our clients. With over 200 five-star reviews and a growing team, we’re looking for an organized, customer-focused individual to help support our day-to-day operations.
Position Overview
We are looking for a highly organized, detail-oriented, and customer-focused individual to become the first point of contact for our clients. This part-time position plays a key role in ensuring an exceptional customer experience from the initial inquiry through to appointment completion, follow-up and other administrative duties and tasks.
Key Responsibilities
- Respond promptly to customer inquiries via phone, text, email, and social media
- Book appointments and manage the daily schedule
- Coordinate and reschedule appointments when needed
- Send appointment confirmations and reminders
- Maintain accurate customer records
- Follow up with customers after their service
- Assist with lead management and customer intake
- Handle customer concerns professionally and escalate when appropriate
- Support the owners with administrative and operational tasks
- Help ensure a smooth and organized daily workflow
What We’re Looking For
- Exceptional customer service and communication skills
- Highly organized with strong attention to detail
- Excellent time management and multitasking abilities
- Professional, friendly, and confident speaking with customers
- Strong written communication skills
- Comfortable learning and using technology and scheduling software
- Self-motivated and able to work independently
- Reliable, responsive, and dependable
- Previous experience in administration, customer service, reception, scheduling, or coordination is considered an asset
Position Details
- Contract position
- Remote work
- Able to work flexible hours (to be determined during the final stages of the recruitment process)
- Opportunity to grow with a rapidly expanding local business
- Supportive and positive team environment
If you enjoy helping people, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, are highly organized, we’d love to hear from you.
Please send your resume and/or a cover letter to [email protected].
Please do not call our business line.
We will contact those selected for an interview.
Pay: $15.00-$18.00 per hour
Work Location: Remote
