JOIN OUR TEAM
Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
SUMMARY
The Operations Supervisor is responsible for all aspects of the organization’s warehouse operations, including but not limited to receiving, inventory control, picking, loading, safety, and security.
They coordinate operations with 3rd-party loading services and ensure customer support through accurate, on-time shipments. They are also responsible for planning, organizing, leading, and directing the activities of the warehouse personnel.
SHIFT: Monday to Friday from 8:00am to 4:30pm
RESPONSIBILITIES
- Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
- Complete shift briefings to ensure the effective communication of relevant information to all employees.
- Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion.
- Ensure the service level requirements for all inbound/outbound shipments are met.
- Ensuring proper put away, picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
- Flag priority orders and revise schedules to meet outbound orders.
- Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
- Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
- Maintain a clean and safe work environment.
- Fulfill the duties of a supervisor under the Occupational Health and Safety Act including; safety, violence and harassment laws.
- Assumes additional related responsibilities as required.
EXPERIENCE
- At least two (2) years supervisory experience, preferably in a 3PL Operations role or equivalent experience.
- At least 1-year warehouse experience operating material handling equipment
COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
EDUCATION
- A college diploma in business management with focus in logistics management Is preferred, or the equivalent experience
HEALTH & SAFETY
- Follow the Occupational Health and Safety Act, including Safety, Violence, and Harassment laws
- Work in a healthy and safe manner following Metro’s policies, procedures
- Report any hazards you find in the workplace to your supervisor
- Does not put other workers at risk by your actions
- Maintain a clean and safe work environment
- Always wear or use protective equipment
- Must not use or operate equipment in a manner that would endanger yourself or others
- Maintain a clean and safe work environment
The position holder will be required to communicate regularly with clients, management and colleagues located outside Quebec as part of work and case follow-ups. An advance level of spoken and written English is required
Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
