Job description
FIRST IMPRESSIONS MATTER!! and often the first people our customers meet, need someone to listen to and find a solution to their needs. With customer service our number one priority, having a friendly professional team member is important to us.
If you desire to be a part of a team that has been servicing customers for over 30 years and becoming successful while earning trust in customers? This role is for you. Earn a solid income maintaining our current rental fleet and customers while building new relationships and new customers in the Cambridge, Kitchener, and Waterloo Region.
Job Description
- Provide excellent customer relations through phone, email and face-to-face;
- Coordinate and manage parts and service requests, ensuring timely and accurate fulfillment
- Maintain a comprehensive inventory of parts, ensuring availability and accuracy of stock levels
- Collaborate with internal teams, including technicians and sales representatives, to ensure seamless coordination of parts and service requests
- Communicate with customers to understand their needs, provide updates on order status, and address any concerns or inquiries.
- Monitor and track outstanding parts orders
- Submit warranty claims;
- Re-stocking shelves and store items in an orderly manner so they are easily accessible
- Answering phone with a high level of service and urgency;
Key Qualifications
- Seek out opportunities to increase part sales;
- Proficient in organization and process fulfillment, attention to detail, and paperwork organization;
- Excellent communication and people skills on both an internal and external level;
- Previous experience working with technicians and in a similar and/or related parts environment;
- The ability to adapt to on-call work schedules; (Some Saturday's on an as needed basis)
- The desire to work effectively within a team environment;
- Physical inventory accuracy and daily cycle counts;
- Prompt ordering from vendors to fulfill customer orders;
- Backorder tracking and recovery;
Work Location: In person
